Store Manager

[Open for nationwide candidates]

The Store Manager is responsible for managing all aspects of a Big C Vietnam store/Shopping Mall Operation to create a selling environment that is focused on customer service and achieving business results. This includes but not limited to below descriptions:

1. Customer relationship management
- Maintains customer experience by controlling the related factors like sound, light, temperature, hygiene, the behavior of staff and partner work in the store, etc. are adherence to company standards;
- Resolve the customer complaints in professional manner;
- Survey the local consumer’s habit and specification to improve the customer service quality, enhance the entertainment activities at the store.

2. Assets Management
- Protect and manage company assets by managing the plans and internal regulations on equipment maintenance;
- Respect and efficiently develop the selling method.

3. Human resource management
- Recruit, train and develop staff to meet operating objectives;
- Provide continual supervision and control the employee’s performance by providing ongoing feedback, reward or discipline to staff when needed;
- Provide timely and accurate performance appraisals to staff and ensure succession plans are in place;
- Communicate company expectations to staff and encourage they suggest new ideas;
- Ensure the safety of the staff and partners work in the store.

4. Commerce management
- Identify the prominent goods of the store;
- Manage purchasing processes at store to ensure its effective activities of sourcing, goods ordering, ensure quality and quantity of diverse categories;
- Ensure warehouse safety, effective goods management, storage equipment in accordance to “ISO Standard” and regulation of fire & fighting;
- Check the implementation & abidance of the display principles;
- Achieve operational goals related to sales, profitability and expenses through implementing the marketing & promotion campaigns;
- Regularly carry out market survey to analyze & understand retail’s local trend and customer behavior;
- Control the goods transfer within the store and between stores. Monitor returned and damaged goods;
- Maintain and promote the image of the brand BigC Vietnam.

5. Shopping Mall Operation Management
- Develops and implements Shopping Mall action plans based on strategy approved by Big C Vietnam - Central Group Vietnam to achieve business objectives
- Supervise Shopping Mall Operation & Leasing-Sales Promotion activities
- Develop & supervise Plaza management team to implement Shopping Mall Strategy and Tenant management

6. Finance management
- Manage the business results: maximize revenue, margin, inventory, productivity, personnel costs & other expenses;
- Effectively manage the performance of store through the periodic audits and financial reports.

7. Communication Management
- Manage relationships with local authorities;
- Manage relationships with partner of Big C Vietnam;
- Participate in local events.

- Economics or Commercial Bachelor degree;
- Good understanding retail market, goods, pricing strategy and customer;
- Minimum 05 years at similar managerial positions;
- Proven track record of developing leaders and building high performing teams with a strong emphasis on the customer experience;
- Ability to read/interpret financial and metric reports;
- High level of business acumen;
- Good at time management and problems solving skills;
- Excellent interpersonal and communication skills;
- Eager to learn, organized, flexible, analytical and ability to multitask.

- Competitive salary package & bonus scheme
- Premium Health Care
- Professional, dynamic working environment

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