Store Customer Service Manager - Big C An Lạc
Mức lương: 12-15 triệu
Đã hết hạn nộp hồ sơ - 131 lượt xem
Ngày cập nhật: 06/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Tổ chức sự kiện/Quà tặng, Dịch vụ khách hàng
Mô tả công việc
The ideal candidate is a partner with Store Director to supervise cashier operation in order to optimize service quality.
Responsibilities
· Coordinate with HR Department to recruit and coach employees to achieve service speed target
· Manage work schedule to ensure flexibility and fit with number of cashier counters opening in each time period
· Coordinate with related departments to ensure POS and other working equipment in good condition to serve customers
· Manage daily cash revenues, petty cash exchange, in comparison with system, and be responsible to explain with Store Manager about discrepancies
· Manage voucher sales and B2B sales at Customer Service Center
· Resolve customer complains and claims
Responsibilities
· Coordinate with HR Department to recruit and coach employees to achieve service speed target
· Manage work schedule to ensure flexibility and fit with number of cashier counters opening in each time period
· Coordinate with related departments to ensure POS and other working equipment in good condition to serve customers
· Manage daily cash revenues, petty cash exchange, in comparison with system, and be responsible to explain with Store Manager about discrepancies
· Manage voucher sales and B2B sales at Customer Service Center
· Resolve customer complains and claims
Yêu cầu ứng viên
·2+ years experience in customer service management or store operation
· English proficiency
· Can-do attitude and attentive to detail
· Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
· English proficiency
· Can-do attitude and attentive to detail
· Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Quyền lợi được hưởng
- Competitive salary package & bonus scheme
- Premium Health Care
- Professional, dynamic working environment
- Premium Health Care
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

CENTRAL GROUP VIETNAM
Stores Support Center – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC
Người liên hệ: Human Resources Department
Stores Support Center – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC
Người liên hệ: Human Resources Department
Established in Vietnam in July 2011, Central Group Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable development vision, the Group’s success transcends business results and lies in our commitment to improve the quality of life of people of Vietnam, and ...Chi tiết
Established in Vietnam in July 2011, Central Group Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable development vision, the Group’s success transcends business results and lies in our commitment to improve the quality of life of people of Vietnam, and in our contribution to the prosperity of the country through concrete objectives: becoming an exemplary citizen-investor, a committed employer, a responsible retailer, a trusthworthy partner and an active company in protecting the environment. The diverse activities of the Group in Vietnam covers different fields, from electricals, sportswear and equipment, fashion, department stores, hotel, e-commerce to supermarket, and are employing more than 15,000 employees across the country. LookKool, Homemart are the trademark of Central Group Vietnam, currently we employ more than 500 staffs, operate 30 stores in 15 provinces all over the country. With the objective to enhance the professionalism and development of the company, Central Group Vietnam is looking for talented and experienced candidates for key positions in the company. Ẩn chi tiết
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CENTRAL GROUP VIETNAM
Địa chỉ: Stores Support Center – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC
Quy mô: 1.000-4.999 nhân viên