Specialist, Customer Contact Center (Hotline)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 149 lượt xem
Ngày cập nhật: 08/08/2019
Thông Tin Tuyển Dụng
Mô tả công việc
To provide clients, agents and collectors with excellent support and service
I. Monitor & handle Hotline tasks/ Handle Inbound calls
- Reply clients’ inquiries about policy and admin procedures related to policy
- Guide clients to fulfill admin procedures according to clients’ requests
- Handle policy conservation
- Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients
- Complaint handling
II. Conduct Outbound calls to clients including
- Welcome calls
- Inform client of claim result
- Re-assigned policies after 2 weeks
- Random check call to client before issuing policy
- Random check call to client buying RPUL & UL products
- Policy suspense, unsuccessful bank-transfer…
- Quarterly mini-survey to clients as Customer Relationship Unit’s request
- Contact clients to ask clients’ address and guide client to address change request (if any) in case mails are returned
III. To conduct training/refreshment for new CS staff:
- Provide training for new staff
- Provide refresh training for all colleagues
IV. Other tasks:
- Request and delivery issued invoice to Client when Client’s request
- Ensure client’s information is kept confidential at respective locations
- Ensure company policies/ regulatory/ requirements are followed at respective location
- Support daily team tasks when necessary
- Back up for Colleagues
- Ensure to complete daily work exactly and timely
- Control expenses within budget and manage office property
- Perform tasks when assigned by direct management
V. Note:
- In case of change in job assignment for staff, the job description will be adjusted accordingly
I. Monitor & handle Hotline tasks/ Handle Inbound calls
- Reply clients’ inquiries about policy and admin procedures related to policy
- Guide clients to fulfill admin procedures according to clients’ requests
- Handle policy conservation
- Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients
- Complaint handling
II. Conduct Outbound calls to clients including
- Welcome calls
- Inform client of claim result
- Re-assigned policies after 2 weeks
- Random check call to client before issuing policy
- Random check call to client buying RPUL & UL products
- Policy suspense, unsuccessful bank-transfer…
- Quarterly mini-survey to clients as Customer Relationship Unit’s request
- Contact clients to ask clients’ address and guide client to address change request (if any) in case mails are returned
III. To conduct training/refreshment for new CS staff:
- Provide training for new staff
- Provide refresh training for all colleagues
IV. Other tasks:
- Request and delivery issued invoice to Client when Client’s request
- Ensure client’s information is kept confidential at respective locations
- Ensure company policies/ regulatory/ requirements are followed at respective location
- Support daily team tasks when necessary
- Back up for Colleagues
- Ensure to complete daily work exactly and timely
- Control expenses within budget and manage office property
- Perform tasks when assigned by direct management
V. Note:
- In case of change in job assignment for staff, the job description will be adjusted accordingly
Yêu cầu ứng viên
- University Degree
- At least 3 working years in Life Insurance or Finance Organizations
- Customer Orientation
- Bias for action
- Interpersonal sensitivity
- Continuous Improvement Orientation
- Flexibility
- Development & Learning Orientation
- At least 3 working years in Life Insurance or Finance Organizations
- Customer Orientation
- Bias for action
- Interpersonal sensitivity
- Continuous Improvement Orientation
- Flexibility
- Development & Learning Orientation
Quyền lợi được hưởng
- Health care insurance
- 14 AL days
- Shuttle bus
- 14 AL days
- Shuttle bus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
MANULIFE (VIETNAM) LIMITED
75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Nhi Pham
75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Nhi Pham
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. The Company operates as Manulife Financial in Canada and Asia, and primarily as John Hancock in the United States. With demonstrated financial strength and global experience of more than 125 years ...Chi tiết
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. The Company operates as Manulife Financial in Canada and Asia, and primarily as John Hancock in the United States. With demonstrated financial strength and global experience of more than 125 years of operation, the Company offers financial protection and wealth management products and services to millions of clients over the world. Manulife Vietnam is a member of Manulife Financial and its vision is to be the most professional financial services organization in Vietnam. Proud to be the first foreign-owned life insurance company licensed in Vietnam since June 1999, Manulife Vietnam currently serves over 400,000 customers through a network of nearly 12,000 professionally qualified agents. With the headquarters located at Manulife Plaza, District 7, Ho Chi Minh City, Manulife Vietnam has a nationwide network of 17 professionally designed and well equipped offices in 13 major cities. On 14 June 2005, Manulife Asset Management (Vietnam) Company Limited (MAMV), a wholly owned local subsidiary of Manulife Vietnam, was granted license to operate fund management and portfolio management services, further expanding Manulife Vietnam’s product offerings for its customers. For the business expansion, we are currently seeking dynamic candidates with high competencies for a wide range of positions: Ẩn chi tiết
Bạn đang xem tin việc làm Specialist, Customer Contact Center (Hotline) trong ngành được tuyển dụng tại bởi MANULIFE (VIETNAM) LIMITED. MANULIFE (VIETNAM) LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Specialist, Customer Contact Center (Hotline) cách đây lúc 18/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
Tìm thêm việc làm
MANULIFE (VIETNAM) LIMITED
Địa chỉ: 75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Quy mô: 500-999 nhân viên
Việc làm tương tự
Specialist, Customer Contact Center (Hotline)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ