Specialist, Customer Contact Center (Hanoi)

Be the hotline staff. Handle Inbound & Outbound calls.
 Guide agents’ admin procedures
 Reply clients’ inquiries about policy and admin procedures related to policy
 Guide clients to fulfill admin procedures according to clients’ requests
 Handle policy conservation via phone.
 Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients
 Complaint handling
 In case of change in job assignment for CS staff, the job description will be adjusted accordingly

EDUCATION / TRAINING

University Degree. (Prefer specialize in Finance,
Insurance, Banking, Economics, Trade)

PROFESSIONAL / TRADE QUALIFICATION
LOMA certificates are preferred.

COMPETENCIES
Customer Orientation
Critical thinking
Creative mindset
Leadership & Teamwork
Continuous Improvement Orientation
Prioritization, organization, time management, influence & persuasion skills.

EXPERIENCE
At least 3 working years in Life Insurance or Finance Organizations.

COMPUTER PROFICIENCY
Typing skill, Word, Excel, Power Point, Outlook
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

- 13th payment
- Company van provided to all employees

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