Specialist, Collection Service Unit ( CSU )

1. Manage the daily operation of Collection Service Unit nation wide
• Observe all activities of Collection Service system
• Check and monitor the use of receipt in all locations
• Manage system and give suggestions to improve the Collector Module
• Maintain stable productivity of collection of collectors to meet department target
• Maximize the productivity of collectors
• Keep the guidelines/procedures update
• Meet all aspects of company’s compliance requirements related to collection service
• Communicate and support the distribution channels
• Control of quality in Call Center (Orphan policies), call script fulfillment, …

2. Supervising the collector performance and preparing administration monthly report. Supporting and handling/solving collector problems.
• Conduct weekly meeting with collectors to disseminate working result and information about all activities of CSU and company regulations
• Management and editing forms using for Collection Service Unit
• Collect and input collection data and prepare comprehensive report
• Analyze the performance of Collection Service Unit in order to have suitable judgments and to report accurate to supervisor
• Closely supervise collectors to provide support as well as to analyze factors affecting collector performance
• Inform and frequency updates to CSU Manager all information about collection activities, administrative procedures or problems (if any)

3. Setting/adjustment procedures to prevent any misconduct in distribution receipt. Handling client’s complains and collectors’ inquiries
• Take immediate action on any problems/feedback for correction/support from customers and collectors
• Analyze situations and find proper solutions to reduce clients complain and improve quality services.
• Coordinate with DC to handle cases of discipline of collector violation regulation.

4. Training, Motive and Discipline
• Recruiting/training new collectors to maintain sufficient collector to service to clients
• Prepare training materials and organize training course in locations to improve collection service
• Maintain accuracy, punctuality and suitability assign policies to collectors
• Conduct training course periodically to exist collector for improving service quality
• Train and develop staff and collectors. Improve staff engagement
• Participate in company or departmental projects assigned.
• Use the departmental budget effectively.

University Degree
Minimum 3 years work experience in life insurance
Result-oriented and work with high responsibility
Good communication skills
Able to work under tight deadlines and changing priorities as required
Strong interpersonal skills and ability work with people at all levels in an organization
Leaderships skill.

- Health care insurance
- 14 AL days
- Shuttle bus

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