Spare Parts and Service Sales Executive

Department: Technical Services Division
Reports to: Technical Services Division Manager

Sales Activities and Target
Present, promote and sell industrial equipment and solutions for various industry segments to existing and prospective customers.
- Generate customer calls and visits
- Visit customers to get the inquiries for spare parts and service
- Clarify parts, make spiffs and input inquiry information in logbook
- Follow up and ensure timely distribution and accurate quotations, contract and delivery with customer and Order Processing & Logistics team
- Support to follow up payment and overdue for accounts
- Follow up with customer for spare-part changing and product life-time and technical services
- Maintain an orderly workflow according to priorities and targets

Market Strategies & Business Development
Plan and execute marketing strategies to reach various demographics of customers.
- Analyze the territory/market’s potential and identify potential customers.
- Provide management with information on customer needs, problems, interests and competitive activities.
- Keep yourself constantly updated on relevant knowledge, trends and best practices.
- Forecast and analyze market trends and appraise competitor activities.

Customer Service
Provide adequate customer service.
- Resolve customer complaints by investigating problems, developing solutions, and maintaining the highest ethical standards
- Discuss with management about policies for each potential customer

SECONDARY
To assist on ad hoc tasks or projects as required by the Division Manager.
Willing to work extra hours to complete tasks and fulfilling customer’s needs.

- Bachelor Degree in Technical engineering and/or Business Administration, Foreign Trade or equivalent
- Minimum 5 years field experience in the service industry
- Excellent interpersonal, communication and presentation skills.
- Goal-oriented, dynamic and high sense of responsibility.
- Able to work well under pressure.
- Able to work self-reliantly and with excellent team leadership
- Team and disciplined working spirits.
- Professional appearance and demeanor.
- Proficiency in MS Office Applications
- Excellent written and verbal English skills.
- Readiness for frequent travel or extra work hours.

- According to company's policy

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