Spa Manager (Vietnamese Candidate)

JOB OVERVIEW:
Manage the function of all Spa employees, facilities, costs,...
Ensure international service standard is achieved

DUTIES AND RESPONSIBILITIES:
* Management of Spa Operations and Budgets
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
* Ensuring and Delivering Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Strives to improve service performance.
* Conducting Human Resources Activities
-Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
-Ensures employees understand expectations and parameters.
-Observes service behaviors of employees and providing feedback to individuals.
-Participates in employee progressive discipline procedures.
-Participates in an on-going employee recognition program.
-Reviews comment cards and guest satisfaction results with employees.
- Manage a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
-Supervises on-going training initiatives and conducting training when appropriate.
-Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
-Celebrates successes and publicly recognizes the contributions of team members.
-Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and the Peer Review Process.

Report to: General Manager (expat)

BENEFITS:
- 02 months of probation with Full salary| Service charge| Social Insurance
- Attractive remuneration package & 13th month salary
- 18 days of annual leave
- 1.5 day-off per week
- Special discount rate applying for associates.
- Inspiring workplace with amazing teammates.
- Free duty meal | Uniform provided by hotel | Free car parking
- Annual health check | Other benefits according to hotel policy.

REQUIREMENTS:
- Spa & Hotel & Sales background is preferred.
- At least 02 year experience at the same position.
- Good English | Good communication | Service mind.
- Flexible working shift & Can start as soon as possible.

APPLICATION:
- Send your CV (Picture attached & Subject: Candidate Name - Position) for your application.
- Interview appointment will be set up only to potential candidate at the soonest.

- Healthcare Insurance
- 18 annual leave days

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