Spa Manager

GENERAL MISSION
• The Spa & Recreation Manager is responsible for managing the Spa and Swimming and Health Club operations in order to ensure the highest standards of service whilst ensuring the achievement of the Spa financial objectives and hotel key performance indicators.

RESPONSIBILITIES AND MEANS
• Having a positive attitude towards work, be self disciplined and self motivated, set a good working example for all sub-ordinates.
• Responsible for the daily organization of the SPA.
• Inspect regularly the spa to ensure it is clean and tidy and to ensure that sufficient products are available at all times.

ADMINISTRATIVE RESPONSIBILITIES
• Prepare daily revenue and monthly usage reports.
• Order and work with Purchasing to maintain adequate supply of all products, including all those used in treatments, and those sold retail and administrative supplies.
• Develop, implement and continuously review the policies, procedures, practices and standards of the Spa, and control to ensure they are consistently applied.
• Handle beverage and other kitchen requisitions.
• Help to minimize wastage, neglect, breakage and mishandling of equipment’s and supplies.


TECHNICAL RESPONSIBITIES
• Optimize the usage of treatments rooms and therapists.
• Implement strategies, promotions and programs with revenue and sales depts.
• Maintaining database of guests through collating of feedback forms.

COMMERCIAL RESPONSIBILITIES
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the hotel.
• Handle and solve special requests and complaints from our guests.
• Analyse results and give ideas to increase profitability.
• Control the expenses of department and maintain them as low as possible.
• Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.

HUMAN RESOURCE RESPONSIBILITIES
• Select and interview new staff as necessary and train / develop them and existing SPA associates.
• Manage the performance, with understanding and being supportive and encouraging, of direct and indirect reporting staff and motivate them to ensure the efficient running of the Spa and to ensure to maximize associate satisfaction, productivity and guest satisfaction.
• Prepare monthly and daily staff schedule to ensure that we have required number of staff to address business needs.
• Verify that grooming standards are strictly met by all associates


RELATION
• Reports directly to the Room Division Manager.
• Assist in maintaining a close working relationship with all Departments of the Hotel.

• To be flexible and willing when asked to fill in any areas where needed to help out in an emergency or difficult circumstance assigned or required by Management.
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

- Based on company policies
- Based on company policies
- Based on company policies

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