Spa Manager

DIRECTLY REPORTS TO: General Manager

1. KEY RESPONSIBILITIES

Job Summary – (Role Summary):

• The Spa Manager is responsible for the operation of the spa, ensuring that it achieves the highest levels of financial return and guest & employee satisfaction.

Essential Duties and Responsibilities – (Key Activities of the role)
 Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
 Participate as a team player and establishes strong working relationships to deliver positive results.
 Continually seeks to improve performance through individual efforts and with the assistance of others.
 Seeks feedback on performance and focuses on areas of shortfall.
 Maximizes opportunities for self-development.
 Is open to new ideas and is willing to make changes in the job and routine as required.
 Is able to cope under pressure at busy times and responds positively to changes in the workplace.
 Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
 Follows standards, policies and procedures.
 Meets required attendance and grooming standards.
 Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
 Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
 Contributes to pricing decisions
 Participates in the planning of departmental goals as they relate to the wider hotel strategy
 Builds and maintain relationships with internal and external customers.
 Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
 If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
 Maintains the highest level of discretion and privacy during any guest interaction
 Maintains a soft tone during conversation with colleagues, guests and on the phone.
 Refrain from any unnecessary conversation within Spa treatments areas.
 Understands and takes into account the global nature of business.
 Works effectively with colleagues from different viewpoints, cultures and countries

Human Resources responsibilities
 Assist in planning for future staffing needs
 Prepares and administers induction program for new staff
 Assists in maintaining comprehensive, current and guest orientated set of departmental standards and procedures
 Produce efficient rosters of staff schedules
 Approve leave after consideration of hotel occupancies
 Regularly communicates with staff and maintains good relations
 Ensures training needs analysis of staff is performed
 Provides input for probation and disciplining staff is performed when necessary

2. ACCOUNTABILITY

Annual Operating Profit/ Payroll Budget:
• Department Budget

Key Metrics:
• Department Budget
• Guest Satisfaction Survey

Decision Making Responsibilities (Decision Rights):
• Department Budget
• Matters pertaining to Recreation Operations
• Within the authority as assigned for Hotel Band 6 role

3. KEY RELATIONSHIPS

Key Internal Relationships:
• Hotel Employees

Key External Relationships:
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

4. REQUIRED QUALIFICATIONS

Required Skills:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office
• Problem solving and organizational abilities

Qualifications:
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:
• 2 years related experience including 1 year experience in SPA operation, or an equivalent combination of education and experience.

- A competitive salary upon qualification and experience
- 14 days full paid leave per year
- Social contribution by law and Aon personal accident insurance. Opportunity to develop yourself

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