South Customer Management Senior Associate
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 99 lượt xem
Ngày cập nhật: 14/06/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Xuất nhập khẩu, Vận tải/Kho vận
Mô tả công việc
Purpose and main tasks:
1. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
2. Handle all Customer facing communication and shipment related internal communication between/with DB
Schenker stakeholders
3. Provide Customers with proactive exception management in case of service quality deviations including followup and problem resolution
4. Ensure Customers are invoiced for all shipment related charges
Accountable:
1. Run compliance check against corporate and legal guidelines
2. Run compliance check against destination country ocean freight SOP
3. Ensure valid quotation for Shipper is in place
4. Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time – as applicable
5. Receive volume forecast information from Destination Office and overlay with Shipper's volume forecast – as applicable
6. Continuously provide Shipper's volume forecast information to Export Operations Team and Destination Office
7. Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
8. Receive booking request from Shipper or Destination Office
9. Qualify booking request details against customer service agreement and current market conditions
10. Request and receive VGM details from Shipper - as applicable
11. Relay VGM details to Export Documentation Team
12. Request and receive pickup instructions from Shipper and relay to Operations Team
13. Request update from MDM Team (Master Data Management) as applicable
14. Capture Shipper's booking request in TMS (TANGO) for file creation - as applicable
15. Initiate credit check for Shipper and follow up on credit issues with Finance Team
16. Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
17. Handle 'telex release' procedure according to ocean freight SOP - as applicable
18. Facilitate communication between Customer and Export Customs Team - as applicable
19. Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
20. Notify Export Documentation Team of any changes required to draft B/L
21. Evaluate and ensure shipment profitability
22. Generate operational reporting for Customer - as applicable
23. Ensure compliance with Customer specific KPI's - as applicable
24. Verify and create income reserves and cost accruals in TMS (TANGO)
Responsible
1. Support a positive and attractive working atmosphere/environment
2. Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and
decreases operating expenses
3. Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker
4. Support a positive, attractive working atmosphere and office environment
5. Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
Consulted: None
Informed
1. All general management guidelines, processes and developments of importance to the operational execution
of ocean freight products
2. All Ocean Freight related guidelines, processes and developments of importance to the operational execution
of ocean freight products
3. All KAM/Sales related guidelines, processes and developments of importance to the operational execution of
ocean freight products
4. All IT related guidelines, processes and developments of importance to the operational execution of ocean
freight products
Business Unit: Ocean Freight
Role: Operations
Role domain: Customer Management
Function: Customer Management
Product / Department: FCL, LCL / Export
Grade level: C2
Employment type: Full time / White collar
Disciplinary supervisor: Customer Management Team Lead
Functional supervisor: Customer Management Team Lead
1. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
2. Handle all Customer facing communication and shipment related internal communication between/with DB
Schenker stakeholders
3. Provide Customers with proactive exception management in case of service quality deviations including followup and problem resolution
4. Ensure Customers are invoiced for all shipment related charges
Accountable:
1. Run compliance check against corporate and legal guidelines
2. Run compliance check against destination country ocean freight SOP
3. Ensure valid quotation for Shipper is in place
4. Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time – as applicable
5. Receive volume forecast information from Destination Office and overlay with Shipper's volume forecast – as applicable
6. Continuously provide Shipper's volume forecast information to Export Operations Team and Destination Office
7. Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
8. Receive booking request from Shipper or Destination Office
9. Qualify booking request details against customer service agreement and current market conditions
10. Request and receive VGM details from Shipper - as applicable
11. Relay VGM details to Export Documentation Team
12. Request and receive pickup instructions from Shipper and relay to Operations Team
13. Request update from MDM Team (Master Data Management) as applicable
14. Capture Shipper's booking request in TMS (TANGO) for file creation - as applicable
15. Initiate credit check for Shipper and follow up on credit issues with Finance Team
16. Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
17. Handle 'telex release' procedure according to ocean freight SOP - as applicable
18. Facilitate communication between Customer and Export Customs Team - as applicable
19. Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
20. Notify Export Documentation Team of any changes required to draft B/L
21. Evaluate and ensure shipment profitability
22. Generate operational reporting for Customer - as applicable
23. Ensure compliance with Customer specific KPI's - as applicable
24. Verify and create income reserves and cost accruals in TMS (TANGO)
Responsible
1. Support a positive and attractive working atmosphere/environment
2. Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and
decreases operating expenses
3. Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker
4. Support a positive, attractive working atmosphere and office environment
5. Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
Consulted: None
Informed
1. All general management guidelines, processes and developments of importance to the operational execution
of ocean freight products
2. All Ocean Freight related guidelines, processes and developments of importance to the operational execution
of ocean freight products
3. All KAM/Sales related guidelines, processes and developments of importance to the operational execution of
ocean freight products
4. All IT related guidelines, processes and developments of importance to the operational execution of ocean
freight products
Business Unit: Ocean Freight
Role: Operations
Role domain: Customer Management
Function: Customer Management
Product / Department: FCL, LCL / Export
Grade level: C2
Employment type: Full time / White collar
Disciplinary supervisor: Customer Management Team Lead
Functional supervisor: Customer Management Team Lead
Yêu cầu ứng viên
* Required education: University degree
* Required experience: 3 years relevant experience
* Required skills
1. Ability to multi-task
2. Effective communication skills and professional communication etiquette
3. Fluency in written and spoken English
4. Fluency in written and spoken local language
5. Perform well under pressure
6. Strong computer (Windows PC) skills
7. Typing skills (at least 30 words per minute)
8. Decision-making and problem-solving skills
9. Ability to prioritize and manage time
10. Attention to detail and accuracy
11. Organizational skills
12. Must work well within a team
* Required experience: 3 years relevant experience
* Required skills
1. Ability to multi-task
2. Effective communication skills and professional communication etiquette
3. Fluency in written and spoken English
4. Fluency in written and spoken local language
5. Perform well under pressure
6. Strong computer (Windows PC) skills
7. Typing skills (at least 30 words per minute)
8. Decision-making and problem-solving skills
9. Ability to prioritize and manage time
10. Attention to detail and accuracy
11. Organizational skills
12. Must work well within a team
Quyền lợi được hưởng
- According to company's policy
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

SCHENKER VIETNAM CO. LTD
Lot J2, Street No. 8, Song Than IP 1, Di An, Binh Duong
Người liên hệ: HR Department
Lot J2, Street No. 8, Song Than IP 1, Di An, Binh Duong
Người liên hệ: HR Department
DB Schenker stands for the transportation and logistics activities of Deutsche Bahn. DB Schenker supports industry and trade in the global exchange of goods: in land transport, worldwide air and ocean freight, contract logistics and supply chain management. Roughly 66,000 employees at some 2,000 locations around the globe generated revenues ...Chi tiết
DB Schenker stands for the transportation and logistics activities of Deutsche Bahn. DB Schenker supports industry and trade in the global exchange of goods: in land transport, worldwide air and ocean freight, contract logistics and supply chain management. Roughly 66,000 employees at some 2,000 locations around the globe generated revenues totaling 15,451 billion euros in 2015. DB Schenker stands for performance, service and safety, regardless of the complexity or extent of logistics tasks and requirements. We are well equipped for any and all challenges thanks to our robust business model. Merging international markets and increasing flows of goods are challenges we face every day, and at the same time are what drives our business. Our customers, from regional family-owned companies to international corporations, must be able to act with increasing speed and flexibility – and on a global scale. Whether in terms of procurement, production or sales markets. We have set out to link these markets using environmentally friendly, intercontinental and seamless logistics chains. To do so, we have developed appropriate door-to-door solutions and complex service packages covering the entire value chain. We have a presence in some 130 countries around the world; we work in a network but operate locally. We offer integrated services from a single source: seamless transportation chains across all carriers – whether freight train, truck, ship or airplane – combined with complex additional logistical services. Thanks to our specialized industry expertise, we have been a partner of the automotive, consumer goods and high-tech industries for years, just to name a few examples. We offer our customers an increasing number of integrated industry solutions in these market segments. We are systematically adjusting to growing awareness of climate protection. In a time in which environmental consciousness is increasingly becoming a social responsibility, we help our customers improve their environmental footprint. DB Schenker’s climate protection activities are an integral component of DB’s Climate Protection Program 2020. This program aims to cut the DB Group’s specific CO2 emissions – emissions from transport services – by an additional 20 percent worldwide between 2006 and 2020. This target is based on achievements made in recent years: DB has already reduced its specific CO2 emissions from rail transport by over 40 percent since 1990. The Logistics sector has defined specific savings targets in all business units, for example in optimizing fleets and improving the energy efficiency of buildings and facilities. Air/Ocean Freight With its market position as the number 3 in air freight and number 3 in ocean freight, DB Schenker is one of the world’s leading providers. It offers the full range of services in global air and ocean freight. It operates at 800 locations around the world with approximately 20,000 employees. DB Schenker runs around 1,200 charter flights a year, connecting hubs on all continents several times a week according to a flight schedule and with guaranteed capacities. One of the pioneers in the air freight industry, DB Schenker is now the leader in innovative air freight concepts. Contract Logistics/SCM In contract logistics, DB Schenker, with nearly 20,000 employees at almost 570 locations with warehouse space of more than 7.7 million squaremeters in over 50 countries on all continents, offers customized logistics solutions for industry and trade. DB Schenker ranks fifth in the world in contract logistics. DB Schenker has developed a comprehensive portfolio of individual solutions for the Automotive, Consumer, Electronics, Industrial and Healthcare units. The range of services includes all stages in the value chain, from procurement, production and distribution logistics to after-sales service. Our core competence is the planning and execution of complex global supply chains. Key figures: 2015 Annual Report Revenues (million euros): 15,451 Employees (in FTEs as of December 31, 2015): 66,327 Locations: 2,000 Shipments in European land transport (thousand): 101,703 Air freight volume (export) (thousand t): 1,128 Ocean freight volume (export) (thousand TEU): 1,942 Ẩn chi tiết
Bạn đang xem tin việc làm South Customer Management Senior Associate trong ngành được tuyển dụng tại bởi SCHENKER VIETNAM CO. LTD. SCHENKER VIETNAM CO. LTD đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin South Customer Management Senior Associate cách đây lúc 13/07/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
SCHENKER VIETNAM CO. LTD
Địa chỉ: Lot J2, Street No. 8, Song Than IP 1, Di An, Binh Duong
Quy mô: 100-499 nhân viên