Solution Specialist

REPORTING TO:
Director of IT Solutions,
Senior Manager Resort Solutions

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Collect business requirements from relevant stakeholders and prepare projects documentations.
• Plan and implement projects. Help define project scope, goals and deliverables.
• Maintains projects effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Completes projects by coordinating resources and timetables with user departments and vendors/suppliers.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Integrate information technologies into the company for optimal effectiveness.
• Understand current and future business goals and ongoing IT issues to ensure business success.
• Administers systems and related services to ensuring the availability of services to authorized users.
• Aligns systems services within the parameters of Company objectives (e.g. designs, plans, implements, configures, maintains, tests, documents, and trains, etc.) to meeting the mission, vision, and values of the department and the Company.
• Conducts research on systems products, services, standards, and best practices to remaining current and up-to date on available technology and its use.
• Develops and maintains a variety of manual and electronic systems processes and data (e.g. communication processes for system data collections, reports, service life cycles; systems data/information exchanges with internal and external systems; and systems security, integrity, and “test environments, etc.) to providing systems and related data that meet resort requirements.
• Manages assigned systems services and related documentation (e.g. data exchanges, technical documentation, technical and nontechnical “end user” training, performance statistics, data architecture, quality control, user access, security, service architecture, service records, and vendor SLAs, etc.) to ensuring the efficient use of systems and/or applications.
• Other tasks as assigned by Line Manager and the Company Management.

MINIMUM REQUIREMENTS:

• Excellent written and verbal communication skills.
• Fluent English, Upper-Intermediate in writing English.
• Able to clearly communicate technical concepts to both technical and non-technical audiences.
• Bachelor’s Degree in Computer Science, Information Technology or related field.
• 1+ years’ experience as an IT Project Management.
• 1+ years’ experience as an IT Support Specialist L2.
• Good knowledge of PMBOK or PRINCE methodology.
• Strong skills in documenting and paperwork.
• Good knowledge of ITIL methodology

- Professional and multi cultural working environment
- Good and competitive HR benefits
- Big scale project in the central Vietnam. Career Development Chance

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