Solution Design Manager

Role Purpose:
• Development of solutions that deliver exceptional customer value whilst delivering healthy returns for DHL
• Support the development of the strategy and deploy strategic initiatives
• Lead the SD team development and implement the people management strategy
• Manage training solutions in the use of standard Solution Design tools & methodology
• Manage governance model & support framework for all design tools & methodology
• Lead the relationship management of internal and external solution design suppliers
• Build strong relationships with stakeholders to ensure the solution design function meets customer expectations
• Contribute to, review and approve business cases
• Deploy solution design standards, policies, training and development in order to achieve DSC's growth, contract retention and continuous improvement objectives.
Key accountabilities:
• Lead the solution design team within area of responsibility
• Coach and develop the solution design team as well as ensuring utilization and optimal allocation in alignment with Resource and Development
• Program manage the Solution Design projects & resources
• Govern the quality assurance of solution proposals, ensuring they meet company standards
• Set clear priorities aligned to solution design strategy within the areas of responsibility in order to achieve DSC's growth, contract retention and continuous improvement objectives.
• Ensure all our proposed solutions can provide the highest levels of operational safety.
• Constantly monitors progress on pursuits and identify where resourcing level may need to change or resource withdrawn.

Responsibilities:
Customer:
• Works proactively with the customer to identify potential commercial / service improvement opportunities
• Interacts with customer senior management to uncover needs & opportunities.
• Develops and delivers innovative solutions and services that create value for customers and that help meet DSC's growth targets
• Actively collaborates with colleagues to develop new services / solutions that improve the customer experience
• Anticipates potential risks and proactively implements contingency plans with the support of customers
• Proactively reviews and improves internal processes that do not meet the customer’s needs
• Actively collaborates with colleagues to gain agreement and resources to meet customer needs
• Ensures our solutions are competitive by understanding the competitive environment in which DHL operates as well as our competitor’s solutions and approaches, allowing us to differentiate ourselves from their offering when required.
Stakeholder:
• Develops collaborative relationships with leaders of other functions involved in new business opportunities, renewals and continuous improvement (e.g. BD, Operations, Project Management, Risk, IT, HR, Finance, Legal, Real Estate, etc.) to continuously improve the solution design process, production of deliverables (e.g. solutions, proposals, etc.) and to ensure required resources are available
• Interacts with BU/Country Senior Management and project sponsors to ensure that the Solutions Design Team is meeting Business Unit expectations
• Develops & uses wider / regional network with colleagues across the business.
• Successfully influences internal stakeholders to gain required support and resources to deliver against agreed customer commitments
• Successfully influences key stakeholders, ensuring engagement & support form BD owners, to ensure Solution Design work stream deliverables are achieved & meet project objectives for wider / regional projects
Process:
1. Strategizing
• Interprets regional business needs to develop solution design strategies.
• Clearly outlines Solution Design activities and initiatives needed to be successful in supporting the growth agenda.
2. Designing solutions to deliver business growth, retain and improve existing business
• Support the development of the strategy and deploy strategic initiatives
• Develop forecast of future supply chain needs & ensure alignment with Solution Design strategy
• Govern & support project management of Solution Design work
• Govern & Support DMADV application
• Support community development and implement the people management strategy
• Drive continuous improvement to existing processes & tools
• Manage training solutions in the use of standard Solution Design tools & methodology
• Manage governance model & support framework for all design tools
• Lead the relationship management of internal and external solution design suppliers
• Build strong relationships with stakeholders to ensure the solution design function meets customer expectations
• Conduct health checks and quality management reviews of Solution Design work
• Govern and support consultative selling application on solution fit proposals
• Lead and mentor individuals within the team and function
• Lead & motivate the team to share knowledge and best practice by promoting community building across the region
• Contribute to, review and approve business cases
• Deploy solution design standards, policies, training and development
People Management:
• Management of the Solutions Designers and Analysts within area of responsibility
• Allocation of assignments to relevant solutions design team
• Review and approval of deliverables
• Conduction of performance reviews of the team and support in their personal development
• Coach and support of the relevant solutions design team in the pursuit of new business, renewals and continuous improvement- under the particular area of expertise
• Implementation of global and regional guidelines within area of responsibility
• Contribute to taking and sharing best-practices within area of responsibility focusing on innovation and thought leadership
• Recruit and retain a high quality sales force team

• Degree/ Masters in relevant discipline
• 6 to 10 years relevant experience in solution design and transport management
• Experience in other division (e.g. CSI, DGF, etc.) beneficial
• Sector and practice relevant experience
• Extensive multi-sector experience
• Solutions Design Experience
• Warehouse Design
• Resource Modelling and Planning
• Sales Experience
• Packaging Products
• An advanced user of tools such as Microsoft Excel to perform complex data analysis
• Storage and Pick Strategies
• Team Management Experience

- Performance Bonus
- Medical Care
- Oversea Training Opportunity

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