Services Account Representative
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 366 lượt xem
Ngày cập nhật: 22/11/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng, Hoạch định/Dự án
Mô tả công việc
Description:
The Services Account Representative is the main customer contact for operational Services business matters. This includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.
Key Responsibilities:
1. Participate with input to the preparation of the sales strategy including Services Plan by using internal and external data sources.
2. Lead analysis and follow up sales opportunities and promote services based on customer information
3. Participate in customer relationships from an operational perspective and transactional sales through structured communication
4. Participate in analysis and follow-up customer satisfaction results together with Services functions
5. Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits
6. Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.
7. Lead coordination and follow-up Service Contract execution and Service Contract fulfilment
8. Lead customer inquiries, respond and channel it into the organisation including technical issues.
9. Lead customer related master data updates and ensures accuracy to drive transactional sales and service business
10. Lead planning and sourcing of local material and labour
The Services Account Representative is the main customer contact for operational Services business matters. This includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.
Key Responsibilities:
1. Participate with input to the preparation of the sales strategy including Services Plan by using internal and external data sources.
2. Lead analysis and follow up sales opportunities and promote services based on customer information
3. Participate in customer relationships from an operational perspective and transactional sales through structured communication
4. Participate in analysis and follow-up customer satisfaction results together with Services functions
5. Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits
6. Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.
7. Lead coordination and follow-up Service Contract execution and Service Contract fulfilment
8. Lead customer inquiries, respond and channel it into the organisation including technical issues.
9. Lead customer related master data updates and ensures accuracy to drive transactional sales and service business
10. Lead planning and sourcing of local material and labour
Yêu cầu ứng viên
- 3-5 years of experience in Customer Service/ Project Coordination/ Project Costing and having direct contacts with customers
- Excellent communication skills in verbal and written (Vietnamese and English)
- Excellent information collecting and analysis skills
- SAP experience preferred
- Proficient Microsoft Office (especially in Microsoft Excel)
- Customer Business Understanding, Customer oriented , Results driven, Service minded and Strong ability to multi-task
- Excellent communication skills in verbal and written (Vietnamese and English)
- Excellent information collecting and analysis skills
- SAP experience preferred
- Proficient Microsoft Office (especially in Microsoft Excel)
- Customer Business Understanding, Customer oriented , Results driven, Service minded and Strong ability to multi-task
Quyền lợi được hưởng
- Premium Healthcare Plan
- Transportation Allowance
- Transportation Allowance
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TETRA PAK VIETNAM
14 Floor, 235 Dong Khoi Street, Dist.1
14 Floor, 235 Dong Khoi Street, Dist.1
TETRA PAK is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 ...Chi tiết
TETRA PAK is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, “PROTECTS WHAT’S GOOD®," reflects our vision to make food safe and available, everywhere. Ẩn chi tiết
Bạn đang xem tin việc làm Services Account Representative trong ngành Tư vấn/Chăm sóc khách hàng được tuyển dụng tại Hồ Chí Minh bởi TETRA PAK VIETNAM. TETRA PAK VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Services Account Representative cách đây lúc 21/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
TETRA PAK VIETNAM
Địa chỉ: 14 Floor, 235 Dong Khoi Street, Dist.1
Quy mô: 100-499 nhân viên
Việc làm tương tự
Services Account Representative
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ