Service Senior Executive

Repaired accessories & Management:
• Understand warranty and repair procedure & process.
• Follow up and ensure all old/ broken penal/ MCB would be well receive and repair by Repair Hub before sending back to Authorized Service Center (ASC).
• Plan & estimate for TV Panel/ Mainboard (MCB) & allocate to Repair Center accordingly.
• Monthly & yearly estimate for repaired part and for SEIHAN (a monthly forecast meeting) such as quantity, cost, timeline, process status.
• Manage quality of repaired penal/ MCB with technology knowledge as well as communicate effectively with related Repair Hub.
• Repair Center Operation management
• Analyze from collected data for better forecast and estimation of panel/ MCB & repair part

RMA Claim Management:
• Check Return Merchandise/ Material Authorize (RMA) claim from PIC of Consumer Service and submit to Regional Customer Service Solution (CSS) monthly basis

• Education: Electronics background would be an advantage.
• Experience: At least 5 years of experiences in electronics field.
• English: Intermediate.
• Knowledge: (Parts) Stock Control, Technical knowledge of Electronics product
• Computer skills: Proficiency in Microsoft office: Power point, Word, Excel, Outlook, internet, planning & analysis
• Other requirements:
o Proactive, flexible and honest
o High responsibility, hardworking and carefulness.
o Ability to work individually or in team work.

- • 13th Payment.
- • Performance appraisal every year.
- • Lunch and commuting allowance.

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