Service Residence Senior Staff

I. RESPONSIBILITIES
- Responsible for service operational tasks: preparing welcome flower, breakfast, birthday cake, newspaper, shuttle bus service, paper work and support on other tasks as per request.
- Handling customer complaints/ incidents.
- Planning and holding monthly event for customers.
- Coordinate with Front Office, Housekeeping and related teams to improve the service and support in any issue which are related to service.
- Analyze and monitor team’s expenses and operational budget (yearly, quarterly, and monthly).
- Support for Team leader and coordinated team member to archived SR yearly sale target.
- SR Sales management and other direct properties revenue management
- Making report and report direct to team leader for operation and revenue
- Response and making report based on headquarters requests
- Timely making report in Korean as order from Team leader.

* Other duties
- Support other department activities as required.
- Other tasks or responsibilities as assigned by Team Leader, General Director

 

II. REQUIREMENT
- Well communication skills in English and Korean; Vietnamese is preferred
- Gender: Male / Female
- Nationality: Korean or Vietnamese can speak Korean fluently.
- University degree or higher.
- Listening skills, to understand exactly what customers require;
- Problem-solving skills;
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
- Creative thinking, to be able to come up with new ideas to improve customer service standards;
- An ability to work well under pressure;
- Organizational and planning skills to develop customer services policies;
- Good personal presentation, especially when working with customers face to face;
- Having experience in customer service or similar job is a priority.
- Appearance: Attractive/ standard.

III. BENEFITS
- Competitive salary, enjoy the same benefit and welfare for official employees of Lotte Coralis Vietnam such as: periodical health check, team-building, annual leave, gifts for holidays…
- Sufficient Insurance: Social Insurance, Health Insurance, Unemployment Insurance, Bao Viet 24h Insurance (100% paid by company)
- Parking Allowance, Meal Allowance.
*Working place
Lotte Coralis Vietnam Co.,Ltd – Floor 23, Lotte Center Hanoi, 54 Lieu Giai, Cong Vị, Ba Dinh
*Working time
Full - time 40 hour/week
Admin shift: 8:30 – 17:30 from Monday to Frid

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