Service Quality Analyst

Quality Shipment Monitoring System (QSMS):
- React to potential service incidents by responding to information in QSMS application
- Complete the analysis of shipments incidents in QSMS to identify the potential incidents or issues
- Push process failures to the facilities accountable for identification of rout cause and potential corrective action.
- Update network of major service incidents when required
- Ensure that adequate information is entered into QSMS to keep customers updated when we are not able to meet the transit time promise.

Operational Performance analysis:
- Interpret and analyse the measurement, monitoring and action to ensure operational KPIs are met.
- Use existing tools and method for analysis to identify the issues, problems
- Prepare report with list of possible corrective actions to the findings and root causes.

Crisis management:
- Identify crisis situation and communicate potential solution with Manager.

- 2 years of relevant working experienced (preferably in the operations area)
- Effective analytical problem solving skills & high-level reasoning
- Well-developed planning and organisation skills
- Effective communication skills in English
- ‘Can do’ attitude with a well –balanced sense of perspective, sense of humour
- Advanced Software Skills (excel, access, SQL)

- Very attractive sales incentive
- Premium Health care plan
- Competitive salary

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