Service Engineer – Machine Tools Division

Report to:
Technical Service Manager
Head of Service Management

Principle role
Realization of introduction and services work on standard products as well as systems by in-country and eventually foreign countries

Main duties and responsibilities
• Analyze mistakes independently. Identify needed spare parts, agree and arrange on order with customers.
• Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics)
• In case of escalation, agree on interim solutions with in-house service and management and discuss with customers.
• Agree on solutions with experts from own area and RSC Singapore
• Provide documentation of carried out service application
• Carry out implementation, in case of problems agree with management or in-house service and discuss and take decisions of further procedure.
• Carry out machine take over with end customers, if necessary carry out customer programs and carry out in vote with management or in-house service special adaptations.
• Carry out customer installation with security instruction.
• Provide documentation about introduction, installation feedback for quality management.
• Realize service training need for customers and inform Trumpf in-house service.
• Carry out preventing service due to given servicing list. Carry servicing after complexity
• Advise customers of necessary repair point, if necessary agree on spare parts with customer and order them. Carry out further actions. Document servicing.
• Provide servicing checklist, actualize and adapt it.
• Carry out rebuilding and retrofitting
• Carry out service updates and data protections.
• Consult customers concerning technical innovations.
• Carry out product care
• Document technical weak spots in additional report, encourage improvements and support the process.
• Train new employees, recognize training needs and pass on to management.
• If necessary carry out operator and service training
• Recognize need in aid or devices and support realization
• Provide rebuilding instructions and training documents, update and if necessary adjust them.
• Carry out production assistance with the customer (e.g. find out degree of efficiency)

Job Requirement

- Degree in Mechanical/ Electrical/ Mechanical Engineering with at least 2 years of related experience in similar industry, prefer candidate have experience on maintenance/repairing/service of CNC machines ;
- Strong analytical and structural approach;
- Excellent oral and written communication skills in English are A MUST;
- Professional computer skills are required;
- Ability to work independently;
- Ability to perform well under pressure and willing to take decisions with minimum of supervision;
- Self initiative and a good team player;
- Interested applicants, please send your resume together with a recent photograph, indicating your last drawn/current/expected salaries, reason(s) for leaving each job by click "APPLY" button ..

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional and active working environment

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