Service Engineer - Scientific

The Service Engineer provides customer support, repair and testing of all instrumentation and performs field service calls and installations.
Installation & Service support:
• Responsible for the installation and getting the final acceptance from the customer.
• Responsible for the maintenance of the installed base
• Responsible for keeping the demo equipment fully operational.
• Provides customer service for all instrumentation
• Provides customer phone and e-mail support
• Performs field service for installations and repair.
• Trains customers on software and hardware of instrument.
• Installs upgrades.
• Handles in-house customer repairs.
• Promote service replacement parts, service contracts.
• Responsible for getting the installations tools
Quotations:
• Prepare quotations for service issue when system out of warranty
• Prepare quotations for parts and service contract
Communication:
• Make sure that the communication is clear and trustfully.
• Provide a report through CRM immediately after each visit...
• Share the report with other people
• Update the CRM customer data base after each visit
• Ensure that the customer received all the information he requested
• Report to the management any problems
• Write in English a trouble-shooting note for each solved problem

Training:
• Responsible for a proper training of the customer
• Responsible for being properly trained

Receivables & Finances:

• Responsible for getting the acceptation documents for final payment
• Provide help to the sales coordinator to collect the remaining fund.
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair


Other issues for Operation

• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to updated customer data base
• Provide all the necessary information to the sales coordinator to updated user list.
• Other duties as assigned.

- Minimum Bachelor Degree in Electrical/Electronics/Mechanical Engineering or Physics
- Preferably 1 - 2 years working experience in the servicing, maintaining scientific & analytical instruments;
- Must be willing to travel throughout Vietnam
- Excellent customer focus with positive attitude and the ability to remain calm & rational under stressful condition;
- Good knowledge of Microsoft package ( Excel, Power point, word ). Any knowledge of a programming language is a plus
- Foreign Language: The candidates must speak English frequently

Other information:
- 5 working days/week (Mon to Fri - OT claim)
- Product training will be provided
- Submit CV in English language
- Expected salary is required to indicate in CV

- Performance bonus
- Personal Accident, Medical Expenses Insurance for employee
- Overseas training, internal training, external outsource training

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