Service Engineer (Process & Environment Products)

INSTALLATION & SERVICE SUPPORT:
• Responsible for the installation and commissioning to get the final acceptance from the customer;
• Responsible for the maintenance of the installed base;
• Provides customer phone and e-mail support;
• Performs field service for installations maintenance and repair;
• Trains customers or distributors on software and hardware of instrument;
• Perform upgrades, modification relocation of instruments;
• Handles in-house customer repairs;
• Promote service replacement parts, service contracts;
QUOTATIONS:
• Prepare quotations for service issue when system out of warranty;
• Prepare quotations for parts and service contract.
COMMUNICATION:
• Make sure that the communication is clear and trustfully;
• Provide a report immediately after each visit;
• Share the report with other people;
• Update and share the request after each visit;
• Ensure that the customer received all the information as requested;
• Report to the management for any problems;
• Write in English a trouble-shooting note for each solved problem.

TRAINING:
• Responsible for a proper training of the customer;
• Responsible for being properly trained.

RECEIVABLES & FINANCES:
• Responsible for getting the acceptation documents for final payment;
• Provide help to the sales coordinator to collect the remaining fund;
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair.

OTHER ISSUES FOR OPERATION:
• Participation on request to technical seminars or products training;
• Provide all the necessary information to the sales to updated customer requirement and user list;
• Other duties as assigned.

• Minimum Bachelor degree in electrical or engineering and also instrumentation (Master Degree is preferred);
• Fresh or 2-3yrs experience; (2-3 years’ experience as Service Engineer is preferred)
• Familiar with Process and Environmental is preferred;
• Recognize electric wiring/components
• Good with his/her hand
• Fluent in English language;
• Good knowledge of Microsoft package (Excel, Power point, word). Any knowledge of a programming language is a plus.

- Annual health check, Private Personal Accident Insurance 24/24
- Overseas training opportunities; External Soft skill training policy
- Business laptop, iPhone mobile

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