Service Engineer Labtec

Report to: Service Manager
Type: Permanent
Level: Staff
Product: www.mt.com/industrial
Salary: based on qualifications
Workplace:: G Floor, SCS Building, Plot T2-4, D1 Street, Saigon Hi-tech Park, Tan Phu Ward, Dist. 9, HCM City, Vietnam

Key Responsibilities
- Responsible for equipment performance in the field and ensure customers’ satisfaction
- Performing Installation, commissioning, training, application support, calibration services and repairs
- Expanding MT’s spares & services business, contract services and relationships with customers
- Providing consultation on MT’s product solution, application and related compliance regulatory standards
- Timely updating of service management tools, service reports, and calibration certificate
- Proper managing of service job schedule, service tools, and workshop
- Meeting service sales targets and agreed Key Performance Indicators (KPIs)
- Updating installed equipment database
- Supporting cross leads initiatives; check on customers’ investment pipelines

Desired Outcomes / KPIs
- Fulfil KPIs setting

Qualifications
- Qualifications
• Education: Degree in Engineering (automation, electrical & electronic, mechatronics) or similar
• English: Fair level of English, written and spoken
• Computer skills: Ms. Office, Basic AutoCAD

- Experience
• 1 years or more experience in servicing high-tech products
• Experience in technical service of advantage as well as experience with laboratory equipment

- Competencies:
• One Team: Work together with fellow employees worldwide towards common goals
• Perform with Integrity: behave ethically and legally
• Pursue Innovation: put good ideas to work
• Deliver Quality: give our best, present and communicate professionally
• Drive Continuous Improvement: seize opportunities to make a difference

Key Relationships
- Internal: Service team, Sales team, F&A team
- External: Customers, Supplier

We Provide
- International and stable work environment
- Training on products and software in Vietnam and abroad, professional service coaching
- Attractive salary, bonus, and commission (Working 1 quarter commission at least 1 monthly salary base on KPI)
- 14 annual leave days not include pubic holiday

- Attractive salary, bonus, and commission (Commission paid quarterly from 1.5% to 3% of revenue)
- Training on products in Vietnam and abroad, professional sales coaching
- International and stable work environment with Mid- and long-term development possibilities

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