Service Engineer

SUMMARY OF POSITION ~ to lead service team functionally and administratively to ensure highest level of customer satisfaction & meet the business objectives agreed for the period of time in a highly compliance-cost effective manner.

Job Responsibilities
• To lead the service team in Can Tho & Selected Key accounts
• An Expert who can work on Electronic Components of European Tractors & Harvesters
• To monitor daily jobs in workshop and on field for “First time right approach”
• To develop team on technical proficiencies
• To ensure machine files are updated at regular intervals for each machine
• To ensure weekly, monthly PDI’s on stock units of Tractors, harvester & implements
• To ensure timeliness to reports e.g. technical reports, failure analysis, monthly reports etc.
• To simplify Processes and ensure adherence and Compliance across teams in branch
• To conduct weekly/monthly reviews with service team for better co-ordination
• To collaborate with all teams to achieve highest level of Customer satisfaction

ROLE ESSENTIALS
• Bachelors or Graduate degree-in Technical discipline
• Critical Problem solving skills
• Highly Compliant to Processes & company policies
• Pro-active planning skills
• Good communication skills ~ basic spoken and written English is desirable
• Result and deadline-oriented; persistent with a keen ability to multi-task
• Attention to detail in composing, editing, and publishing materials
• Team building and management –treating people with dignity & respect
• Willingness to extensive travel to provinces
• Computer literacy is must on word, excel, power point & Outlook

ROLE DESIRABLES
• 5-7 years of experience in managing service function and teams in to Tractors, Harvesters & implements
• Familiarity with the landscape of Mekong Delta will be added advantage
• Experience in dealing & managing the cross functional teams like Sales, and parts

REPORTING STRUCTURE ~ Reporting to Service Manager, TIVCL.

- 13th salary.
- In accordance with Company Policy
- Company trip

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