Service Engineer for Machine Tools (Laser, Punching, Bending) - Ho Chi Minh & Ha Noi

1. Principle role: Realization of introduction and services work on standard products as well as systems by in-country and eventually foreign countries.

2. Report to: Service Manager, Head of Service Management.

3. Main duties and responsibilities:
- Analyze mistakes independently. Identify needed spare parts, agree and arrange on order with customers.
- Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics)
- In case of escalation, agree on interim solutions with in-house service and management and discuss with customers.
- Agree on solutions with experts from own area and RSC Singapore
- Provide documentation of carried out service application
- Carry out implementation, in case of problems agree with management or in-house service and discuss and take decisions of further procedure.
- Carry out machine take over with end customers, if necessary carry out customer programs and carry out in vote with management or in-house service special adaptations.
- Carry out customer installation with security instruction.
- Provide documentation about introduction, installation feedback for quality management.
- Realize service training need for customers and inform Trumpf in-house service.
- Carry out preventing service due to given servicing list. Carry servicing after complexity
- Advise customers of necessary repair point, if necessary agree on spare parts with customer and order them. Carry out further actions. Document servicing.
- Provide servicing checklist, actualize and adapt it.
- Carry out rebuilding and retrofitting
- Carry out service updates and data protections.
- Consult customers concerning technical innovations.
- Carry out product care
- Document technical weak spots in additional report, encourage improvements and support the process.
- Train new employees, recognize training needs and pass on to management.
- If necessary carry out operator and service training
- Recognize need in aid or devices and support realization
- Provide rebuilding instructions and training documents, update and if necessary adjust them.
- Carry out production assistance with the customer (e.g. find out degree of efficiency).

4. Job Requirement:
- Degree in Mechanical/ Electrical/ Mechanical Engineering with at least 2 years of related experience in similar industry, prefer candidate have experience on maintenance/repairing/service of CNC machines ;
- Strong analytical and structural approach;
- Excellent oral and written communication skills in English are A MUST;
- Professional computer skills are required;
- Ability to work independently;
- Ability to perform well under pressure and willing to take decisions with minimum of supervision;
- Self initiative and a good team player;
- Interested applicants, please send your resume together with a recent photograph, indicating your last drawn/current/expected salaries, reason(s) for leaving each job by click "APPLY" button ..

5. Benefits:
• Competitive salary
• Premium health and accidental insurance
• Professional, energetic, friendly and open working environment
• Professional overseas trainings

- Competitive salary
- Premium health and accidental insurance
- Professional, energetic, friendly and open working environment. Professional overseas trainings

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