Service Advisor (Cố Vấn Dịch Vụ Kỹ Thuật Mô Tô)
Mức lương: 10-12 triệu
Đã hết hạn nộp hồ sơ - 311 lượt xem
Ngày cập nhật: 03/03/2019
Thông Tin Tuyển Dụng
Mô tả công việc
Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer
1, Service Department Operations
• Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
• Diagnose problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Assign jobs to technicians based on skill level and current resource utilization.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
• Make estimates for internal and wreck repairs.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
2, Customer Service
• Provide superior customer service to both internal and external customers
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.
1, Service Department Operations
• Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
• Diagnose problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Assign jobs to technicians based on skill level and current resource utilization.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
• Make estimates for internal and wreck repairs.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
2, Customer Service
• Provide superior customer service to both internal and external customers
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.
Yêu cầu ứng viên
• College diploma or equivalent
• Technical degree in related field or motorcycle mechanics training
• Motorcycle license A2 is advantage
• Strong mechanical knowledge and ability- General and motorcycle specific
• Competent in Microsoft Office
• English conversation ability
• Technical degree in related field or motorcycle mechanics training
• Motorcycle license A2 is advantage
• Strong mechanical knowledge and ability- General and motorcycle specific
• Competent in Microsoft Office
• English conversation ability
Quyền lợi được hưởng
- Salary + commission + quarter bonus + 13th Salary + Mobile/transportation allowance
- Premium Healthcare package for your 5 family members
- School fees for 2 kids
- Premium Healthcare package for your 5 family members
- School fees for 2 kids
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
AL NABOODAH INTERNATIONAL (HA NOI) CO., LTD
40 Ngo Gia Tu St., Duc Giang Ward, Long Bien Dist., Hanoi City
Người liên hệ: Ms. Tram
40 Ngo Gia Tu St., Duc Giang Ward, Long Bien Dist., Hanoi City
Người liên hệ: Ms. Tram
Al Naboodah (International) Vietnam Co Ltd, is a subsidiary of one of the leading brand name in UAE: the Al Naboodah Group, consisting of more than 20 companies and offering a diverse portfolio of services and products in four key business sectors - construction, commercial, investments and real estate. The ...Chi tiết
Al Naboodah (International) Vietnam Co Ltd, is a subsidiary of one of the leading brand name in UAE: the Al Naboodah Group, consisting of more than 20 companies and offering a diverse portfolio of services and products in four key business sectors - construction, commercial, investments and real estate. The industry sectors covered are varied and include travel and tourism, freight forwarding and logistics, electrical products, lighting products and services, tyre distribution, an automotive division, a heavy equipment and commercial vehicles division and an agriculture and pest control division. In 2013, ALNA Vietnam was officially appointed to represent Harley-Davidson® motorcycles, parts and accessories and MotorClothes™ through authorized dealership, Harley-Davidson of Saigon. Continuing with success of the first business, we continued to open 2 more dealerships in Vietnam which are Harley-Davidson® of Hanoi and Harley-Davidson® of Danang respectively in July 2015 and December 2016. Besides that, we are authorized dealer of other brands such as Triumph® & Royal Enfield® motorcycles, parts and accessories. Along with our business expansion, we are searching for amazing talents Import Executive to join us as one team and moving in one direction. Our mission is to represent the Harley-Davidson, Triumph and Royal Enfield brand in a culture of diversity and continuous improvement doing what the Bar and Shield has been doing since 1903 – “FULFILLING DREAMS OF PERSONAL FREEDOM”. Visit us on website: Harley-Davidson® of Saigon: http://www.harleysaigon.vn/ Harley-Davidson® of Hanoi: http://www.harleyhanoi.vn/ Harley-Davidson® of Danang: http://harleydanang.vn/ Ẩn chi tiết
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Tìm thêm việc làm
AL NABOODAH INTERNATIONAL (HA NOI) CO., LTD
Địa chỉ: 40 Ngo Gia Tu St., Duc Giang Ward, Long Bien Dist., Hanoi City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Service Advisor (Cố Vấn Dịch Vụ Kỹ Thuật Mô Tô)
Mức lương: 10-12 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ