Service Advisor (700$ - 900$)

Work location: Long Bien _ Hanoi or District 7 _ Ho Chi Minh
Salary: $ 700-900
- Health care insurance
- KPI bonus
- Technician training in abroad

* Objective:
• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the JLR service processes

* Job description:
• Ensuring customer satisfaction at all times
• Ensuring vehicle reception & handover according to the branch’s standards
• Ensuring an efficient and fast service process
• Scheduling repair appointments considering workshop capacities, and ensuring minimal waiting times for customers
• Proactive part, accessories and labor sales
• Creating quotations, job cards and invoices
• Quality control of serviced vehicles
• Administration of customer, vehicle and job data in DMS and IT systems
• Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)
• Supporting planning and conducting After Sales marketing activities

• Good knowledge of Luxury car systems and technologies
• 2 years of practical working experience as technician
• Computer skills (Microsoft Office)
• Basic English knowledge (written and spoken)
• Good communication skills
• Quality and customer focused approach
• Dynamic, positive, confident, self-motivated and good team player

- Salary: $ 700-900 + KPI bonus
- Health care insurance
- Technician training in abroad

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