Senior System Engineer/ Infrastructure Engineer (French Market)

- Monitoring and maintaining Infrastructure, Backup environments
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to test, production environments, attending CABs where necessary
- Perform root cause analysis on recurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure, Backup environments as necessary
- Contribute to the continuous improvement programs of all technology platforms across the datacenter
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Citrix)
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Troubleshooting infrastructure, backup incident
- May be required to occasionally to fill in single shifts on managed services shift roster
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of database team, developer team
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades

Job Requirement

- Minimum 5 years’ experience in Infrastructure area
- Strong background with compute technologies in large-scale deployments
- Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
· Microsoft Windows Server products
· Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS, AD FS, RBAC, DFS, DFSR, NPS
· Microsoft Windows Update WSUS
- Advanced technical knowledge of Exchange technologies (Exchange 2010, Office 365)
- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM)
- Advanced technical knowledge of NetBackup, Backup Exec
- Advanced technical knowledge of Symantec endpoint protection SEP
- Server Hardware Support (HP/IBM)
- Ability to use the Service Now tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
- Document new and existing processes
- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents

Desirable Requirements

- ITIL qualification or awareness of the ITIL processes
- Experience with Monitoring, Service provider ticketing toolsets like SCOM, ServiceNow
- Scripting and Automation knowledge
- Degree in Computer Science or equivalent preferred
- Experience of design and delivery within Wintel, VMware, Exchange and Citrix environments

- Annual Performance Bonus and Salary Review & Premium Health Care Package
- Onsite Trips to France
- 18 annual leave days, increased every two years

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