Senior Program Officer

We have an immediate opportunity for a seasoned international education professional to join Grok’s new team in Ho Chi Minh City, helping an existing long-term Grok client, Queen’s University (Ontario, Canada), to promote itself across the Vietnam and the wider region in Southeast Asia (including some recruitment activity in Thailand, Malaysia and Singapore).

Queen’s University is one of Canada’s leading universities and among its oldest degree-granting institutions. It offers a transformative student learning experience enriched by a research-intensive environment. Established in 1841, Queen’s is home to roughly 23,000 undergraduate and graduate students from all provinces and more than 100 countries around the world. Queen’s has a long history of engagement in Asia; it is now looking to enhance its presence in Vietnam and the wider region through the appointment of an in-country representative.

The Senior Program Officer is dedicated to working with a specific international education institution, assisting the customer with both very high volume, complex recruitment management and a complex agenda of activities spanning recruitment, partnership, sophisticated profile building, and/or inbound programs, etc. This position involves frequent, sophisticated interaction with international customers. Significant travel required (40%).

*** Detailed responsibilities
As assigned by the Supervisor in conjunction with Queen’s, but may include:
- Develops detailed knowledge of Queen’s University, its undergraduate programs, admission requirements and application procedures/processes.
- Supports and contributes to Queen’s ability to meet undergraduate enrolment targets.
- Develops detailed knowledge about post-secondary education in Canada.
- Keeps abreast with market developments
- Ethically represents Queen’s in a way that reflects the mission and values of the institution.
- Support the University in planning and organizing recruiting and outreach activities for prospective students, their parents and counselors.
- Collect information from prospective partners and advise on partnership models
- Assist Queen’s with the management of academic and other partnerships in Vietnam and other Southeast Asia markets
- Promote undergraduate programs to prospective students.
- Liaise with applicants throughout the admission process to ensure they are well-informed, supported and encouraged to enrol.
- Some activities in liaising with education agents and attending fairs may be required.
- Assists (potential) applicants and their families
- Conducts presentations at high schools, colleges, fairs, conferences and other venues about the institution.
- Assist with Queen’s messaging within the market (in the form of marketing communications, web sites and social media) to a very high standard
- Assists in the development of promotional materials for the Southeast Asian markets. Translation of documents will be required. Writes correspondence and other materials as required (e.g. newsletters).
- Use social media channels effectively to bolster results of partnerships.
- Have the capability to interact with and support faculty and other senior leadership at Queen’s.
- Prepares a monthly report on activities using photos, specific accomplishments, highlighting opportunities and challenges.
- With oversight from Supervisor, develop customer budget. Track expenses for the program office.
- Keep abreast with market developments
- Evaluate Queen’s programs, attributes and activities in Vietnam and the wider region, with recommendations for improvement that are sophisticated, realistic, well informed by market norms and that address Queen’s priorities.
- Manage network of education agents to a very high level of complexity and performance by:
+ providing training to new agents
+ liaising with existing agents on a regular basis
+ attending agent fairs.
- Assist potential applicants and their families
- Conduct presentations at high schools, colleges, fairs, conferences and other
- Limited travel outside of Vietnam to support student recruitment in other markets across East & Southeast Asia (including Thailand, Malaysia and Singapore)
- Initiates and assists in the development of promotional materials for the Vietnamese and wider Indochina market. Translation of documents may be required. Write newsletters, correspondence and other materials as required.
- Participate in social media, building profile via appropriate social media channels as directed.

** What is cool about this job ?
As a Senior Program Officer, you will build a strong personal connection to the people at Queen’s and to the institution itself. You will contribute directly to the evolution of the institution and its international strategy. The work you do will impact the educational opportunities available to both students at Queen’s as well as in Vietnam.
You will be given the opportunity to develop skills such as: strategic analysis and strategy development; communicating at a high level with customers; managing a complex agenda; and crafting realistic and successful business models to support academic partnership. You will also have the chance to travel to visit your customer campus. You will be part of the Grok Family, where you’ll have access to great supervision, professional development, career growth, and a fun and caring work environment. Grok is dedicated to doing excellent work for our customers and it’s exciting to be part of our growing team.

** What is hard about this job ?
With greater control, comes greater responsibility and this can result in pressure. Most education institutions the world over have complex governance, which means that they are not able to change rapidly: you may know how an institution can improve their outcomes in Vietnam, but it might take months or years for them to be able to address your feedback, and that can lead to frustration. Stress management is important. The job sometimes requires significant travel within and outside of Vietnam, which can be great, but it can also sometimes be tiring.

*** Perks and Benefits
- Private Medical Insurance

- Travel allowance

- Competitive Salary + social, medical, unemployment insurance

Requirements
- Four years’ experience in increasingly responsible roles related to education or international education.
- Experience representing a known institution will be a plus, with preference to Canada experience.
- Bachelor’s degree (Queen’s degree an asset) with good to strong academic performance. Master’s degree a plus.
- Spoken and written English fluency.
- Proficient in business writing.
- Able to discuss strategy and analysis with English speakers. 

- Experience working or studying abroad is required, with study abroad experience in Canada strongly preferred.
- Voluntary or other life experience that demonstrates creativity, hard work persistence or drive to succeed. 


Preferred Skills
- Strong communication skills
- Strong strategic skills with ability to evaluate issues
- Good judgment, internal moral compass
- Able to multi‐task and manage a balanced agenda
- Strong customer service skills
- Attention to detail
- Intelligence, creative problem solving skills
- Emotional maturity and confidence
- Ambitious and driven to results influence others
- Initiative and resourceful
- Hardworking and persistent and make tactical recommendations.

- Competitive Salary + social, housing, unemployment insurance
- Private Medical Insurance
- Travel allowance

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