Senior Officer/officer, Customer Relationship Management (Livechat)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 78 lượt xem
Ngày cập nhật: 01/07/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The Officer, Customer Relationship Management will handle agency enquiries and complaints regarding all activities in insurance operation process through Live chat.
The Job:
• Demonstrate an understanding of all members’ operations and ability to apply in live case management. Ensure all interactions are captured and logged in CRM system accurately.
• Ensure agents’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
• Follow up agent cases where necessary
• Updates job knowledge by mastering knowledge related to products, procedures.
• Develop the Knowledge base on CRM system/Sale portal/IRIS for CRM and agents
• Build up the simple flow of chat bot for agents
The Job:
• Demonstrate an understanding of all members’ operations and ability to apply in live case management. Ensure all interactions are captured and logged in CRM system accurately.
• Ensure agents’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
• Follow up agent cases where necessary
• Updates job knowledge by mastering knowledge related to products, procedures.
• Develop the Knowledge base on CRM system/Sale portal/IRIS for CRM and agents
• Build up the simple flow of chat bot for agents
Yêu cầu ứng viên
The Person:
• At least 02-03 year experience in Customer Service/ Call center/ Complaint handling, preferably with life insurance background.
• Professional manner, positive thinking
• Experience in using Live chat software is preferred.
• Customer service – since chat agents work directly with customers to solve end-user issues and answer questions, it’s essential that they have strong customer service skills
• Computer literacy – by nature, chat agents perform their day-to-day tasks on a computer. They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software
• Problem-solving skills – the ability to solve problems is just as integral to a chat agent’s work as solid communication skills. When presented with a problem, chat agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
• Organization skills – as we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agents should have strong organization skills and be able to effectively sort large amounts of information
• Good writing skill
• At least 02-03 year experience in Customer Service/ Call center/ Complaint handling, preferably with life insurance background.
• Professional manner, positive thinking
• Experience in using Live chat software is preferred.
• Customer service – since chat agents work directly with customers to solve end-user issues and answer questions, it’s essential that they have strong customer service skills
• Computer literacy – by nature, chat agents perform their day-to-day tasks on a computer. They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software
• Problem-solving skills – the ability to solve problems is just as integral to a chat agent’s work as solid communication skills. When presented with a problem, chat agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
• Organization skills – as we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agents should have strong organization skills and be able to effectively sort large amounts of information
• Good writing skill
Quyền lợi được hưởng
- 13th month
- Health Insurance for direct family
- Training benefits
- Health Insurance for direct family
- Training benefits
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh ...Chi tiết
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam. We are here for you From Hong Kong to Macau, Thailand to Indonesia, and now in Vietnam, FWD is breathing new life into the insurance industry and continuing to expand what we offer. Through our customer-led approach, FWD has a vision of becoming the leading pan-asian insurer and changing the way people feel about insurance. 6 countries over 1 million customers FWD leverages strength and experience from across Asia to provide a fresh approach to insurance in Vietnam. We offer a range of options that include life and general insurance products, health benefits, critical illness plans, and financial planning services. For more information on FWD's business across Asia please visit www.fwd.com. Growing to be the leading pan-asian life insurer FWD is the life insurance arm of investment group Pacific Century Group (PCG), an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. PCG has interests in three core business pillars: financial services, technology, media & telecommunication, and real estate. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. PCG’s interests in the financial services sector include asset management business PineBridge Investments, and insurance arm FWD Group. You can explore more of FWD Vietnam via our website: https://www.fwd.com.vn/vi/tuyen-dung/ Ẩn chi tiết
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FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Senior Officer/officer, Customer Relationship Management (Livechat)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ