(Senior) Officer - Card Operations - Phòng Vận Hành Thẻ
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 261 lượt xem
Ngày cập nhật: 12/10/2019
Thông Tin Tuyển Dụng
Mô tả công việc
1. Business As Usual
- Maker for Settlement
- Maker for Payroll & Personal Loan Debit Card Services
- Second backup Maker for Reconciliation
- Maker for Dispute Handling
- Maker for Credit Card Processing
- Maker for I-Banking Operations
- All tasks are able to be rotated periodically if required.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
- File operational documents fully
- Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
- Relief team members who are on lunch / leave / Sick leave / training where necessary.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Ensure service performance standards are consistently met and reviewed.
- Assist in managing operations cost through reduction in unit costs without impacting service standards
2. Services Delivery
- Maintain service level agreement metrics on turnaround and accuracy.
- Effective stakeholder engagement to understand and fulfill the needs of internal clients.
- Use metrics to drive decisions around service delivery improvements.
- Build and maintain a strong relationship with existing customers
3. Projects
- Full participation, cooperation, commitment and contribution in all required activities of the project
- Full attendance and attention for all required trainings
- Learn and understand new system functionalities in order to teach other staff in the new system
- Able to identify system or process constraints, issues and risks
- Participate in the operational processes designing for new initiatives, especially back office activities
- Full contributions in the UAT testing and report problems related to system errors, behavior not within expectations and constraints that will impact system users
4. Risk Management
- Insure a no surprises culture – no failed audits
- Support to manage the maintenance of operational integrity throughout the unit.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.
5. ILDP and Working environment
- Attend at least 2 training course annually.
- Support to create a harmonious work environment;
- Attend monthly meeting for ATM& Cards Ops.
6. Innovation
- Have a set process to capture new ideas
- Ensure migration of best practice
7. Business Continuity Plan (BCP)
- To support unit’s BCP tests as per test schedule.
- To formulate recovery strategies for the department when called upon.
- Continuously raise awareness on BCP to all staff within the department.
8. Compliance and Money Laundering responsibilities
- Support and ensure the money laundering prevention is in line with the Group Policy and Standards, local laws and regulatory requirements.
- Ensure good understanding of money laundering prevention and compliance requirements, Group Policies and local laws through training, presentations, guidance, coaching & etc.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements , updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates.
9. Health & Safety
- Support Group H&S initiatives.
- To ensure the work environment is safe and free from risk relating to Health & Safety.
- To support the unit’s H & S issues raised are addressed and escalated on a timely manner.
- Promotes H & S awareness amongst employees.
- Ensure compliance to local legislations and group requirements.
10. Customer Charter
- All transactions to be completed with 0.50% error rate with a stretch of 0% error rate.
- Identify problem to be resolved with end to end ownership
- Complete transactions within the agreed timelines/ SLAs
- Support the frontline in achieving 5% return/rejects due to missing documentations
- Awareness of customer charter and its objectives
- Maker for Settlement
- Maker for Payroll & Personal Loan Debit Card Services
- Second backup Maker for Reconciliation
- Maker for Dispute Handling
- Maker for Credit Card Processing
- Maker for I-Banking Operations
- All tasks are able to be rotated periodically if required.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
- File operational documents fully
- Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
- Relief team members who are on lunch / leave / Sick leave / training where necessary.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Ensure service performance standards are consistently met and reviewed.
- Assist in managing operations cost through reduction in unit costs without impacting service standards
2. Services Delivery
- Maintain service level agreement metrics on turnaround and accuracy.
- Effective stakeholder engagement to understand and fulfill the needs of internal clients.
- Use metrics to drive decisions around service delivery improvements.
- Build and maintain a strong relationship with existing customers
3. Projects
- Full participation, cooperation, commitment and contribution in all required activities of the project
- Full attendance and attention for all required trainings
- Learn and understand new system functionalities in order to teach other staff in the new system
- Able to identify system or process constraints, issues and risks
- Participate in the operational processes designing for new initiatives, especially back office activities
- Full contributions in the UAT testing and report problems related to system errors, behavior not within expectations and constraints that will impact system users
4. Risk Management
- Insure a no surprises culture – no failed audits
- Support to manage the maintenance of operational integrity throughout the unit.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.
5. ILDP and Working environment
- Attend at least 2 training course annually.
- Support to create a harmonious work environment;
- Attend monthly meeting for ATM& Cards Ops.
6. Innovation
- Have a set process to capture new ideas
- Ensure migration of best practice
7. Business Continuity Plan (BCP)
- To support unit’s BCP tests as per test schedule.
- To formulate recovery strategies for the department when called upon.
- Continuously raise awareness on BCP to all staff within the department.
8. Compliance and Money Laundering responsibilities
- Support and ensure the money laundering prevention is in line with the Group Policy and Standards, local laws and regulatory requirements.
- Ensure good understanding of money laundering prevention and compliance requirements, Group Policies and local laws through training, presentations, guidance, coaching & etc.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements , updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates.
9. Health & Safety
- Support Group H&S initiatives.
- To ensure the work environment is safe and free from risk relating to Health & Safety.
- To support the unit’s H & S issues raised are addressed and escalated on a timely manner.
- Promotes H & S awareness amongst employees.
- Ensure compliance to local legislations and group requirements.
10. Customer Charter
- All transactions to be completed with 0.50% error rate with a stretch of 0% error rate.
- Identify problem to be resolved with end to end ownership
- Complete transactions within the agreed timelines/ SLAs
- Support the frontline in achieving 5% return/rejects due to missing documentations
- Awareness of customer charter and its objectives
Yêu cầu ứng viên
- Bachelor Degree in Finance, Business Administration or Relevant.
- Good knowledge of ATM & cards product, general knowledge of consumer banking product.
- Good communication both in English and Vietnamese
- Good knowledge of bank operational procedures and local regulations requirement.
- Customer service skill and issues handling skill.
- Computer/PC skills excellence
- Self-motivated to work with minimum supervision
- A team player
- Good knowledge of ATM & cards product, general knowledge of consumer banking product.
- Good communication both in English and Vietnamese
- Good knowledge of bank operational procedures and local regulations requirement.
- Customer service skill and issues handling skill.
- Computer/PC skills excellence
- Self-motivated to work with minimum supervision
- A team player
Quyền lợi được hưởng
- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
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Tìm thêm việc làm
STANDARD CHARTERED BANK
Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Quy mô: Hơn 50.000 nhân viên
Việc làm tương tự
(Senior) Officer - Card Operations - Phòng Vận Hành Thẻ
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ