Senior Merchandiser Manager (Garment Manufacturing - Attractive Salary+++)

1. Customer Order Servicing and Engagement*
- Customer Relationship Building: communicate the Factory’s operations, capabilities and commitment to existing
and potential customers and foster a deep understanding of the customers’ own business environments and
requirements, as a basis for building a sense of partnership and mutual commitment to each others’ success.
- Direct Deal: clarify Standard Operating Procedures (SOPs) and performance standards with TGA for dealing
directly with customers. Proactively seek TGA’s help to develop the CS team’s capability with the goal of
obtaining full authority from TGA to “direct deal” with customers.
- Customer Service: represent the customer by conducting random audits to monitor style and quality of fabric,
sub-materials, samples and bulk garments and report problems identified to relevant departments.
- Early Customer Problem Resolution: work with Operations and Wet Processing Departments to ensure that
production problems, which may not be possible to solve internally, are quickly identified and reported to the CSP
for early communication and resolution with the customer.
- New Customer Requirements: assemble cross-functional teams to ensure requirements from new customers are
properly understood and can be handled by the Factory.
- Customer Engagement: work with TGA to monitor customer satisfaction and engagement, review with CS staff
and implement continuous improvement programs.

2. Fabric and Sub-Materials Control
- Materials Control: regularly review leftover materials (fabric and sub-materials) inventory, investigates reasons
for leftover, and initiates appropriate action.
- Fabric Problems: be personally involved to communicate with suppliers / Fabric Sourcing to resolve late-delivery
or fabric quality problems as needed.

3. Customer-Driven Mindset
- Understanding Customers: within the CS team, create a deep understanding of customers and their
requirements through studying their end consumer requirements. Communicating with customers in-person, by
phone and by email. Visiting their shops. Monitoring their websites, catalogues and business news. And
through regular updates from TGA.
- Total Service Concept: within the CS team, create a “total service” mindset, i.e. develop a deep knowledge of
customers’ requirements - enabling the ability to make proactive product and services recommendations to them.
Being continuously in touch with customers during order, production and delivery.
- check status and solve problems if necessary. To determine the customers’ satisfaction levels and continuously
seek new ways to serve them better.
- Customer Connection: create and implement programs to develop a committed customer-service mindset and
foster employee pride in producing for the Factory’s customers.
- Continuous Improvement: establish measures and systems to track and continuously improve customer
understanding, employee pride in producing for the Factory’s customers and a committed customer service
mindset throughout the Factory.

4. Internal Customer Engagement*
- Cross-functional Work Processes: establish the cross-functional work process flows and interactions between
CS and other Factory departments necessary to support garments being produced and delivered on time, within
customers’ quality and quantity standards and within the budgeted cost.
- Cross-functional Problem-solving: monitor the effectiveness of cross-functional work and interaction between CS
and other Factory departments. Be personally involved to resolve problems and make improvements as needed.
- M3 Effectiveness: monitor CS team against established M3 effectiveness performance measures and targets,
and takes appropriate action for improvement where needed.
- Internal Relationships: personally build relationships with managers and staff from other departments to support
effective teamwork.
- Internal Customer Engagement: monitor internal customer satisfaction and engagement with CS interaction and
service/support to them, review with the CS team and implement continuous improvement programs

5. Managerial Leadership of Immediate Team
- Business Context: communicate the ‘bigger picture’ context in which IEs need to plan and execute work (e.g.
world, country, industry, Group, customer and inter-departmental considerations).
- Collaborative Teamwork: establish process for meeting regularly and holding IEs accountable for effective and
collaborative teamwork at their level.
- IE Performance Management*: agree on SMART goals and assignments with each IE and provide continuous
managerial guidance and feedback. Provide support for enhancing performance in the current role, conduct midyear
progress reviews and determine year-end performance appraisal ratings.
- IE Development*: assess the strengths and development needs of each IE and coach him/her in developing their
FSKs and MLCs in line with the Role Profile of his/her current job.
- Recognition and Reward: provide differential recognition and recommendations for reward incentives for IEs
(pay, promotion, development opportunities).
- De-selection: recommend re-assignment or termination of IEs where appropriate, supported by a fair ‘due
process’ and structured performance improvement program.
- Appeals Process: provide an appeals process for employees one level down (EoDs) who have a grievance with
his/her Immediate Manager.

*** Education & Experience:
- University graduate in relevant fields (Business Administration or Foreign Trade)
- Having 2-3 years’ experience in a similar role.

***Skills & Behavior:
- Computer literacy MS office and e-mail operations.
- High level of English communication skills (verbal and written).
- Good interpersonal and communication skills.
Problem solving and Negotiation skill. Time management skills.
- Ability to work under high pressure, stress.
- Ability to handle the multiple tasks, multiple projects with urgency and deadline consciousness.
- Demonstrate a self-driven person, autonomous, eager to learn and creative attitude.

*** Working place:
- TAL APPAREL Vinh Phuc - Lot A2-A3-A4 Ba Thien 2 IP, Binh Xuyen Vinh Phuc
- Company car pick up employees back and forth everyday from Hanoi.
- Working time: 7:30 - 17:36, from Monday to Friday (Saturday & Sunday off)

*** Candidates please send application, and CV in English giving details of personal particulars, educational background, work experience, current salary, expected salary, contact details.

- Gói khám sức khỏe định kỳ hàng năm
- Có cơ hội đào tạo trong và ngoài nước
- Xe đưa đón từ HN dành cho cấp trưởng phòng trở lên

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