Senior IT Engineer and Local IT Business Partner

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Job Description

• Lead CI Location team to ensure all relevant CI targets for the Location and Country are fulfilled
• Manage incidents & requests from customers, ensure highest IT service quality and customer's satisfaction as well as continuous operation
• Provide consultation and support on all IT topics from ideation, proof of concept to sustaining operations
• In IT Business Partner role, lead partnership with Business Units to understand their requirements, map them to IT capabilities, and recommends technical solutions
• Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for IT portfolios
• Manage IT Projects to meet committed deliverables and due date within controlled resources
• Work with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services’ changes
• Apply effective problem solving techniques to solve range of issues/problems in process, software and hardware related in a professional, timely manner
• Manage and support IT services: client PCs, servers, storages, network, assets, end-user training, consulting …
• Responsible for continuous improvement of the performance, availability and reliability of IT infrastructure through capacity management
• Assist IT Management on budget planning, cost monitoring and vendor management
• Participate in emergency on-call duties and work off office hour as required
• Cross location support and backup as required
• Additional responsibilities as assigned

Qualifications

• Bachelor / Master degree in Computer Science or IT related discipline
• Proficient communication skills in both English and Vietnamese
• Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers
• Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable
• Ability to quickly learn, master, coach or train others on new and existing technologies.
• 7+ years of experience as an infrastructure system engineer/architect or IT solution consultant in global company
• Experience investigating new technologies and sharing technical information with customers and stakeholders both internal and external
• Proven IT Project management and success consulting cases
• Experience and knowledge in these IT skills are advantages:
• IT solution consultation with proven cases
• Cloud environment setup, IoT, Industry 4.0, Manufacturing Execution systems (MES)
• Data analysis and data visualization (MS Power BI, Tableau, Splunk …)
• MCSA, MCSE, CCNA, CCNP, ITIL, VMware vSphere, Oracle, MS SQL, PMP…
• In-depth knowledge of IT business operations, enterprise system architecture, systems requirements and processes


Additional Information

• Committed 13-month bonus
• Collaboratively yearly performance bonus
• Meal & Parking allowances
• Premium insurance for employee and 2 family members
• Interesting Sport program
• Training opportunity
• Career development program
• Good benefits of company activities, team building and year end party
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world

- Committed 13-month bonus

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