Senior Customer Service Specialist
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 117 lượt xem
Ngày cập nhật: 19/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Vận tải/Kho vận
Mô tả công việc
J&J is a leading and one of the largest healthcare companies in the world including three sectors: Pharmaceutical, Consumer and Medical Device & Diagnostics. J&J Consumer Vietnam with products are recognized in the worldwide market under the brands of JOHNSON's, CLEAN & CLEAR, MODESS, CAREFREE, LISTERINE, BAND-AID, and so on.
Senior Customer Service Specialist is to manage a customer service team and ensure Customer Orders are delivered on-time and in-full (OTIF) in a cost efficient manner whilst always seeking ways to improve service.
Essential duties and responsibilities:
- Responsible for Consumer – Customer service in leading and supervising customer service team in archive the customer service goal – OTIF, DIFOT
- Responsible for Consumer – Customer service, as 1st point of escalation for Customer Service issues with Trade and Sales teams includes handling of sale orders, sample sale orders, allocations, returns and operational complaints.
- Responsible for Customer Relationship in providing timely responses to customer inquiries and resolving customer complaints or issues.
- Liaises with franchise people and Planning on sales plan.
- In charge of customer services in providing daily, weekly sale update to management board and sale team.
- Coordinates with 3PL on daily activities to deliver the business goals.
- Implements and ensures SOPs relating to pricing, forecasting and customer complaints followed and complied
- Ensure all corders,ustomer complaints regarding billing, shipping and products are recorded, tracked and reported properly.
- Ensure compliance to all training requirements.
- Coordinates with QA/RA to ensure customers’ complaints are addressed appropriately and support where required.
- Responsible for invoice printing issuance process management, including: prepare invoice with CLS manager's signatures, update the invoice tracking report, filing invoice documents.
Senior Customer Service Specialist is to manage a customer service team and ensure Customer Orders are delivered on-time and in-full (OTIF) in a cost efficient manner whilst always seeking ways to improve service.
Essential duties and responsibilities:
- Responsible for Consumer – Customer service in leading and supervising customer service team in archive the customer service goal – OTIF, DIFOT
- Responsible for Consumer – Customer service, as 1st point of escalation for Customer Service issues with Trade and Sales teams includes handling of sale orders, sample sale orders, allocations, returns and operational complaints.
- Responsible for Customer Relationship in providing timely responses to customer inquiries and resolving customer complaints or issues.
- Liaises with franchise people and Planning on sales plan.
- In charge of customer services in providing daily, weekly sale update to management board and sale team.
- Coordinates with 3PL on daily activities to deliver the business goals.
- Implements and ensures SOPs relating to pricing, forecasting and customer complaints followed and complied
- Ensure all corders,ustomer complaints regarding billing, shipping and products are recorded, tracked and reported properly.
- Ensure compliance to all training requirements.
- Coordinates with QA/RA to ensure customers’ complaints are addressed appropriately and support where required.
- Responsible for invoice printing issuance process management, including: prepare invoice with CLS manager's signatures, update the invoice tracking report, filing invoice documents.
Yêu cầu ứng viên
Essential knowledge and skills:
- Have at least 2 years in Supply chain, logistic experience, especially in Customer Service, handling for customer order process, experience in FMCG is a plus
- Have SAP experience in Order-To-Cast Process.
- Ability to deal with uncertainties and multi-tasks
- Effective communication & interpersonal skills/ Good analytical skills
- Problem solving & decision making with internal and external customers
- Good English writing & speaking
- Proficiency in MS Excel/PPT
- Have at least 2 years in Supply chain, logistic experience, especially in Customer Service, handling for customer order process, experience in FMCG is a plus
- Have SAP experience in Order-To-Cast Process.
- Ability to deal with uncertainties and multi-tasks
- Effective communication & interpersonal skills/ Good analytical skills
- Problem solving & decision making with internal and external customers
- Good English writing & speaking
- Proficiency in MS Excel/PPT
Quyền lợi được hưởng
- Insurance and other benefits in accordance Vietnamese labor code
- Dynamic working environment
- Dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
JOHNSON&JOHNSON COMPANY
12th Floor – Vietcombank Tower, 05 Me Linh Square, Ben Nghe Ward, District 01
Người liên hệ: HR Dept
12th Floor – Vietcombank Tower, 05 Me Linh Square, Ben Nghe Ward, District 01
Người liên hệ: HR Dept
What type of mark will you make? Your unique talents and perspective can make a vital contribution to innovative products that improve the lives of people everywhere. Career opportunities within Johnson & Johnson companies may provide you with an ideal setting to build your leadership experience; express your passion and ...Chi tiết
What type of mark will you make? Your unique talents and perspective can make a vital contribution to innovative products that improve the lives of people everywhere. Career opportunities within Johnson & Johnson companies may provide you with an ideal setting to build your leadership experience; express your passion and touch the world. Build Your Career with Johnson & Johnson Johnson & Johnson is a leading and one of the largest healthcare companies in the world including three sectors: Pharmaceutical, Consumer and Medical Device & Diagnostics. We are well-known for QUALITY, an achievement brought about by careful planning, a conscious and consistent effort in using advanced manufacturing technology and providing excellent development opportunities for people to attain optimal performance. Our products are recognized in the worldwide market under the brands of JOHNSON's, CLEAN & CLEAR, MODESS, CAREFREE, LISTERINE, BAND-AID, and so on. At Johnson & Johnson, our company's ethical character is defined by our people. We strive to attract people with strong, positive values, and we develop, reinforce and reward those values. Our special set of values is embodied in Our Credo, a respected, legendary document that has guided our company for almost 70 years. As our ethical framework, it outlines our responsibility to our customers, employees, communities and stockholders. As you get to know us, you'll realize that our people choose to live Our Credo - to work at making it vital day-in and day-out - not because it is required, but because it feels right. If you are looking for more than a job, and are inspired by the opportunity to create the future to bring quality of life to the world, we invite you to build your career with us. Ẩn chi tiết
Bạn đang xem tin việc làm Senior Customer Service Specialist trong ngành được tuyển dụng tại bởi JOHNSON&JOHNSON COMPANY. JOHNSON&JOHNSON COMPANY đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Senior Customer Service Specialist cách đây lúc 16/11/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
JOHNSON&JOHNSON COMPANY
Địa chỉ: 12th Floor – Vietcombank Tower, 05 Me Linh Square, Ben Nghe Ward, District 01
Quy mô: 100-499 nhân viên
Việc làm tương tự
Senior Customer Service Specialist
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ