Senior Customer Service Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 100 lượt xem
Ngày cập nhật: 22/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Bảo hiểm, Ngân hàng/ Tài chính
Mô tả công việc
- Identify and assess customers’ needs to achieve their satisfaction.
- Handle phone calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the standard time limits; follow up to ensure resolution.
- Call to policy holders daily to follow up on various matters related their policies such as premium reminder; well come call program; conservation program, other program.
- Receive information adjustment form and processing.
- Assist clients, financial advisor, partners in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Be responsible for recommending measures, build and review procedures, guidelines, enhance system to improve company’s quality of customer service.
- Support line manager to monitor CS staff’s performance to make sure that they provide an excellent service to customers and agents base on the defined service standard.
- Daily check related reports/data for sure that all transactions at assigned CS center are reconciled at day end without errors after end of day running.
- Brief and guide CS staff about memos, guideline to make sure that staff can understand and implement them appropriately.
- Share the case study and motivate staff spirit.
- Collaborative with other department to get their full co-operation in daily activities.
- Perform other tasks that are delegated by team leaders and up levels.
- Handle phone calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the standard time limits; follow up to ensure resolution.
- Call to policy holders daily to follow up on various matters related their policies such as premium reminder; well come call program; conservation program, other program.
- Receive information adjustment form and processing.
- Assist clients, financial advisor, partners in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Be responsible for recommending measures, build and review procedures, guidelines, enhance system to improve company’s quality of customer service.
- Support line manager to monitor CS staff’s performance to make sure that they provide an excellent service to customers and agents base on the defined service standard.
- Daily check related reports/data for sure that all transactions at assigned CS center are reconciled at day end without errors after end of day running.
- Brief and guide CS staff about memos, guideline to make sure that staff can understand and implement them appropriately.
- Share the case study and motivate staff spirit.
- Collaborative with other department to get their full co-operation in daily activities.
- Perform other tasks that are delegated by team leaders and up levels.
Yêu cầu ứng viên
- Bachelor degree, graduation from Social, Psychological, Law, Insurance majors are preferred.
- Insurance certificates: LOMA 281, 291, ACS 100, 101 or any Customer Service/ Customer Care certificates are advantages
- From 1-3 years of working experience in Life Insurance
- Fluent English
- Strong communication and interpersonal skills
- Analytical skills and problem solving.
- Ability to adapt and do multi-tasks under high pressure.
- Customer – Centric attitude
- Integrity, caring, patience, discipline with a high of responsibility.
- Insurance certificates: LOMA 281, 291, ACS 100, 101 or any Customer Service/ Customer Care certificates are advantages
- From 1-3 years of working experience in Life Insurance
- Fluent English
- Strong communication and interpersonal skills
- Analytical skills and problem solving.
- Ability to adapt and do multi-tasks under high pressure.
- Customer – Centric attitude
- Integrity, caring, patience, discipline with a high of responsibility.
Quyền lợi được hưởng
- 13th salary + KPI Bonus
- Personal Health & Accident Insurance
- 18 days of paid annual leave
- Personal Health & Accident Insurance
- 18 days of paid annual leave
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
MIRAE ASSET PREVOIR LIFE INSURANCE COMPANY LTD.
18th Floor, Green Power Building, 35 Ton Duc Thang, District 1, HCMC
Người liên hệ: Ms. Hang HR
18th Floor, Green Power Building, 35 Ton Duc Thang, District 1, HCMC
Người liên hệ: Ms. Hang HR
Mirae Asset Prévoir Life Insurance Limited is a 100% foreign owned life insurance company with more than 11 years operating in Vietnam. To meet the growing business in Vietnam, the company is seeking high caliber Vietnamese candidates to fill a position for Branch Office in HCM city. We offer attractive ...Chi tiết
Mirae Asset Prévoir Life Insurance Limited is a 100% foreign owned life insurance company with more than 11 years operating in Vietnam. To meet the growing business in Vietnam, the company is seeking high caliber Vietnamese candidates to fill a position for Branch Office in HCM city. We offer attractive remuneration package with professional working environment and unlimited career advancement opportunities to successful candidates. Ẩn chi tiết
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MIRAE ASSET PREVOIR LIFE INSURANCE COMPANY LTD.
Địa chỉ: 18th Floor, Green Power Building, 35 Ton Duc Thang, District 1, HCMC
Quy mô: 100-499 nhân viên
Việc làm tương tự
Senior Customer Service Officer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ