Senior Customer Service
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 142 lượt xem
Ngày cập nhật: 03/12/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Kinh doanh/Bán hàng
Mô tả công việc
* Role & Responsibilities of the job
- Providing customers the information of company, product and service at showroom or overphone
- Solving problem in useage of Brother products overphone
- Monitoring repair situation
* Main duties
1. Trouble shooting overphone and handling customer's complaints
2. Answering customer queries about Brother products through email
3. Calling and caring to customers who want to buy Brother products
4. Giving guidance of product's usage at showroom or overphone
5. Creating repairing job and updating repairing situation into system
6. Offering quotation, issuing repairing invoice, collecting payment
7. Monitoring, reminding repairing process to make sure this process will be completed according to service policy
8. Making carry - in customer survey
9. Updating warranty card information into system
10.Monitoring receipt/shipment of repairing products from/to country side's client
11. Follow up customers who want to buy products or join workshop and send information to Sales person
12. Doing frequently reports: monthly report, special report
- Providing customers the information of company, product and service at showroom or overphone
- Solving problem in useage of Brother products overphone
- Monitoring repair situation
* Main duties
1. Trouble shooting overphone and handling customer's complaints
2. Answering customer queries about Brother products through email
3. Calling and caring to customers who want to buy Brother products
4. Giving guidance of product's usage at showroom or overphone
5. Creating repairing job and updating repairing situation into system
6. Offering quotation, issuing repairing invoice, collecting payment
7. Monitoring, reminding repairing process to make sure this process will be completed according to service policy
8. Making carry - in customer survey
9. Updating warranty card information into system
10.Monitoring receipt/shipment of repairing products from/to country side's client
11. Follow up customers who want to buy products or join workshop and send information to Sales person
12. Doing frequently reports: monthly report, special report
Yêu cầu ứng viên
- Education: University Degree
- Computer skill: Microsoft office
- Language skill: English is required (ability to use 4 English skill)
- Experiences: 5+ years’ experience in the trading company
- Skills: Communication skill, Analyze and problem solving, Decision making skill, Team work, Self-leadership, Time management skill, Negotiation skill, Patient, honest, trust
- Computer skill: Microsoft office
- Language skill: English is required (ability to use 4 English skill)
- Experiences: 5+ years’ experience in the trading company
- Skills: Communication skill, Analyze and problem solving, Decision making skill, Team work, Self-leadership, Time management skill, Negotiation skill, Patient, honest, trust
Quyền lợi được hưởng
- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
BROTHER INTERNATIONAL (VIETNAM) COMPANY LIMITED
Floor 5, Minh Long tower, 17 Ba Huyen Thanh Quan
Người liên hệ: HR Dept.
Floor 5, Minh Long tower, 17 Ba Huyen Thanh Quan
Người liên hệ: HR Dept.
For more than a century, Brother has won recognition as a brand synonymous with delivering product innovation and customer satisfaction. Founded in 1908, Brother is now a leading brand that produces quality innovative products for the print and imaging, labelling and sewing markets. Key products include laser printers, Multi-Function Centres ...Chi tiết
For more than a century, Brother has won recognition as a brand synonymous with delivering product innovation and customer satisfaction. Founded in 1908, Brother is now a leading brand that produces quality innovative products for the print and imaging, labelling and sewing markets. Key products include laser printers, Multi-Function Centres (MFCs), fax machines, labellers, label printers, and a wide range of home and industrial sewing machines. A trusted brand worldwide that believes in the "Customer First" approach in all aspects of our business, Brother has continuously met the varied needs of our customers through our comprehensive range of quality solutions. The Brother group delivers products and services to customers all over the world with 16 production sites and 51 sales offices in 44 countries and regions in the world . Brother International (Vietnam) is continuously looking for highly talented people to fulfill its long term ambitions, and is currently recruiting to fill the following position. Ẩn chi tiết
Bạn đang xem tin việc làm Senior Customer Service trong ngành được tuyển dụng tại bởi BROTHER INTERNATIONAL (VIETNAM) COMPANY LIMITED. BROTHER INTERNATIONAL (VIETNAM) COMPANY LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Senior Customer Service cách đây lúc 08/02/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
BROTHER INTERNATIONAL (VIETNAM) COMPANY LIMITED
Địa chỉ: Floor 5, Minh Long tower, 17 Ba Huyen Thanh Quan
Quy mô: 25-99 nhân viên
Việc làm tương tự
Senior Customer Service
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ