Senior Customer Service

Role & Responsibilities:
- Handle outbound/ inbound airfreight shipments
- Handle & qualify air bookings from Customer per SOP for nominated accounts
- Co-ordinate with overseas branch offices/ agents to follow up & perform other ad-hoc business which included airfreight, other value added services per Customer’s demand
- In charge of procurement for airfreight, value added services for both Nominated & Free hand business
- Ability to do P&L analysis; consolidation planning & strong negotiate skill to deal with carriers for rate/ space arrangement
- Collaborate with internal & external parties for smooth handling process from cargo receiving at origin till complete delivery to customer at destination.
- Strictly follow up & perform customers’ s KPI with zero-failure mindset
- Strictly follow up & compliance with IOP (Internal Operation Process) as well as internal Data system input in timely manner
- Follow up track & trace for cargo status and proactively update customers if any discrepancy, delays
- Co-operate with Finance Dept. to follow up customer’s payment
- Ability to do market intelligent, daily/ weekly/ monthly reports
- Practice sharing with other team member as well as other ad-hoc tasks assigned by Line Manager

Qualifications:
- Bachelor degree with experience in freight forwarding industry/ airfreight
- Logical thinking, proactive as well as flexibility in dealing with airfreight urgent issues
- Influence in English, MS. Offices as well as familiar with system input
- Good organization & time management
- Good at negotiation; communication and collaboration with internal & external customers
- Ability to take ownership of problem solving
- High responsibility, teamwork, patience, can work under high pressure

- Meal allowance, 13th month salry, Performance bonus 02 times per year
- Health check-up, social insurance

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