Senior Customer Service Executive
Mức lương: 10-12 triệu
Đã hết hạn nộp hồ sơ - 170 lượt xem
Ngày cập nhật: 19/03/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng
Mô tả công việc
As the "Senior Customer Service Executive", you will:
- Effectively manage large amounts of incoming calls, and tickets without compromising on service standards
- Identify and assess customers’ needs to achieve excellent service standards and maintain high customer satisfaction
- Handle disputes, complaints and provide appropriate, timely and realistic solutions within the time limits
- Monitor and provide feedback to the representatives for performance improvements
- Carry out team meeting and actively participate in weekly meetings when necessary
- Support Team leader build sustainable relationships of trust through open and interactive communication
- Effectively manage large amounts of incoming calls, and tickets without compromising on service standards
- Identify and assess customers’ needs to achieve excellent service standards and maintain high customer satisfaction
- Handle disputes, complaints and provide appropriate, timely and realistic solutions within the time limits
- Monitor and provide feedback to the representatives for performance improvements
- Carry out team meeting and actively participate in weekly meetings when necessary
- Support Team leader build sustainable relationships of trust through open and interactive communication
Yêu cầu ứng viên
- Preferable over 1 year of experience with e-commerce or logistics industry
- Customer-first attitude and ability to multi-task, prioritize, and manage time effectively. Knowledge in courier service operations is an advantage.
- Good communication and interpersonal skills.
- Good level of computer literacy
- Prior experience with a start-up, customer service, good English will be a huge plus
- Customer-first attitude and ability to multi-task, prioritize, and manage time effectively. Knowledge in courier service operations is an advantage.
- Good communication and interpersonal skills.
- Good level of computer literacy
- Prior experience with a start-up, customer service, good English will be a huge plus
Quyền lợi được hưởng
- Professional and active working environment
- Laptop provided
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Laptop provided
- Social insurance, health insurance, unemployment insurance according to Labor Laws
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

NINJA VAN
215 Ma Lo, Binh Tri Dong A, Binh Tan district, Ho Chi Minh city
Người liên hệ: HR Dept.
215 Ma Lo, Binh Tri Dong A, Binh Tan district, Ho Chi Minh city
Người liên hệ: HR Dept.
About Ninja Van Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. ...Chi tiết
About Ninja Van Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth. At our core, we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. Why Ninja Van? We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. Website https://www.ninjavan.co/vn-vn/ Ẩn chi tiết
Bạn đang xem tin việc làm Senior Customer Service Executive trong ngành được tuyển dụng tại bởi NINJA VAN. NINJA VAN đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Senior Customer Service Executive cách đây lúc 17/04/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
NINJA VAN
Địa chỉ: 215 Ma Lo, Binh Tri Dong A, Binh Tan district, Ho Chi Minh city
Quy mô: 1.000-4.999 nhân viên