Senior Customer Service Executive

• Attractive salary
Opportunity for rapid growth to Management for the high qualified and suitable candidates.

RESPONSIBILITIES :
• Keep and develop good relationship with all members
Respond promptly to customer inquiries by email
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Organize workflow to meet customer timeframes
- Records details of customer interactions, satisfactions and complaints
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer service process
- Supervising and managing money collection

• Consult and explain all members’ inquiries
• Conduct supports to members such as booking of accommodation, air tickets, visa approval, tour and other travel related services to travel mostly abroad: Australia, USA, EU etc.
• Provide members ‘ feedback to the Management
• Ad-hoc duties assigned by Managers.
- More details will be discussed in the interview
- Experiences in working in Vietnam's top travel companies in outbound tour services (overseas hotel and tour bookings) will be an advantage.

• Eager to learn.
• Age : From 27 and up
• At least 2 year of experience in Customer Service Executive.
• Good experience in booking including flights and accommodations (online).
• Proficiency in written and spoken English, highly recommended for working in foreign companies.
• Service-oriented mindset and good customer service skills.
• Fast worker, able to multi-task and handled workload in a high volume and fast pace environment.
• Pleasant and well-trained in telephone etiquette.
• Meticulous and organized.
• Proficient in MS Office.

* BENEFITS
• Career opportunities in one of the largest Resorts and Club Management Group in the world and the biggest in Australia, to be able to optimize abilities and develop career.
• Insurance based on Vietnam Labor Law and others.
• 02-month probation.
• Term of contract: based on Vietnam Labor Law.
• Working environment: International and dynamic in the tourism and leisure industry. The Group operates across the world.
• Preferred language for applications: CV in English
• Salary : 800$ - 2,000$

- Insurance based on Vietnam Labor Law and others
- Career opportunities in one of the largest Resorts and Club Management Group in the world and the bi
- International and dynamic in the tourism and leisure industry. The Group operates across the world.

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