Senior Business Analyst

Are you looking to fast track your career in software support in a rapidly growing company? Do you want to be responsible for supporting extraordinary software products across HR and Technology? Do you want exposure to the latest technologies? Tek Experts is a multinational company specializing in business & IT outsourcing with a mission to help big IT companies change the world. With our offices based in 7 countries worldwide, we are committed to offering an exceptional service to our clients.
Duties and responsibilities
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Diagnose and resolve techncial problems within products with in the Microsoft technical arena
• Research questions using available information resources and advise end-users on appropriate action
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

• Up to 1 year experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning • Some interest in Microsoft technologies/application’s development, testing and integration methodologies
• Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
• Ability to quickly adapt to technology and/or application changes and business delivery priorities

* Benefits
We at Tek Experts, believe in you and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the latest technologies and working environments. We’re a modern, challenging and fast growing, business because of our people. They are smart, curious, client-oriented and results-driven.
In return, we offer you
• Top office in a central location
• Excellent remuneration package
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware
• Continuous professional development and certification programs
• Committed to offering career development opportunities to all our staff
To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.
My Career. My Future. My Tek Experts.
Tek Experts is an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.

- Top office in a central location
- Excellent working conditions, casual atmosphere, and state-of-the-art hardware
- Excellent remuneration package

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