Senior Assistant Manager, Branch Customer Service (Bcs)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 395 lượt xem
Ngày cập nhật: 20/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
MAIN TASKS
• To supervise daily operation of BCS group and coordinate with BCS Supervisor to handle problems when arising in order to meet the target of service excellence and persistence improvement
• To conduct training/refreshment for BCS group & monitor all branches to ensure applying the stimulated procedures and regulation strictly. Review annually CS_BCS procedure & guideline.
• To coach job performance of BCS Supervisor and coordinate with BCS Supervisor to have proper job performance of BCS Representatives
• To provide clients, agents and collectors with excellent support and service
• Coordinate with BCS Supervisors to control expenses of the group within budget
DETAILED TASKS
• Supervise operation of BCS group and coordinate with BCS Supervisors to handle problems when arising
• Coach job performance for BCS Supervisor in the group
• Coordinate with BCS Supervisor to have proper job performance of BCS Representatives
• Arrange and mobilize BCS Representatives to have daily operation of the group smoothly
• Conduct training/refreshment for BCS teams
• Coordinate with BCS Supervisors in the group to control expenses within budget and manage office property
OTHERS
• This is common role of BCS Group Supervisor. Besides above requirements, BCS Group Supervisor will take other roles depending on different situation at each location which is specified detailed in KPI
• In case of change in job requirement, KPI will be adjusted accordingly
• To supervise daily operation of BCS group and coordinate with BCS Supervisor to handle problems when arising in order to meet the target of service excellence and persistence improvement
• To conduct training/refreshment for BCS group & monitor all branches to ensure applying the stimulated procedures and regulation strictly. Review annually CS_BCS procedure & guideline.
• To coach job performance of BCS Supervisor and coordinate with BCS Supervisor to have proper job performance of BCS Representatives
• To provide clients, agents and collectors with excellent support and service
• Coordinate with BCS Supervisors to control expenses of the group within budget
DETAILED TASKS
• Supervise operation of BCS group and coordinate with BCS Supervisors to handle problems when arising
• Coach job performance for BCS Supervisor in the group
• Coordinate with BCS Supervisor to have proper job performance of BCS Representatives
• Arrange and mobilize BCS Representatives to have daily operation of the group smoothly
• Conduct training/refreshment for BCS teams
• Coordinate with BCS Supervisors in the group to control expenses within budget and manage office property
OTHERS
• This is common role of BCS Group Supervisor. Besides above requirements, BCS Group Supervisor will take other roles depending on different situation at each location which is specified detailed in KPI
• In case of change in job requirement, KPI will be adjusted accordingly
Yêu cầu ứng viên
• University Degree
• At least 5 working year in dealing with customers
• Customer Orientation
• Bias for action
• Interpersonal sensitivity
• Continuous Improvement Orientation
• Flexibility
• Leadership
• Development & Learning Orientation
• At least 5 working year in dealing with customers
• Customer Orientation
• Bias for action
• Interpersonal sensitivity
• Continuous Improvement Orientation
• Flexibility
• Leadership
• Development & Learning Orientation
Quyền lợi được hưởng
- Pension Bonus
- Healthcare plan for personal & family
- Training & Coaching
- Healthcare plan for personal & family
- Training & Coaching
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

MANULIFE (VIETNAM) LIMITED
75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Nhi Pham
75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Nhi Pham
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. The Company operates as Manulife Financial in Canada and Asia, and primarily as John Hancock in the United States. With demonstrated financial strength and global experience of more than 125 years ...Chi tiết
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. The Company operates as Manulife Financial in Canada and Asia, and primarily as John Hancock in the United States. With demonstrated financial strength and global experience of more than 125 years of operation, the Company offers financial protection and wealth management products and services to millions of clients over the world. Manulife Vietnam is a member of Manulife Financial and its vision is to be the most professional financial services organization in Vietnam. Proud to be the first foreign-owned life insurance company licensed in Vietnam since June 1999, Manulife Vietnam currently serves over 400,000 customers through a network of nearly 12,000 professionally qualified agents. With the headquarters located at Manulife Plaza, District 7, Ho Chi Minh City, Manulife Vietnam has a nationwide network of 17 professionally designed and well equipped offices in 13 major cities. On 14 June 2005, Manulife Asset Management (Vietnam) Company Limited (MAMV), a wholly owned local subsidiary of Manulife Vietnam, was granted license to operate fund management and portfolio management services, further expanding Manulife Vietnam’s product offerings for its customers. For the business expansion, we are currently seeking dynamic candidates with high competencies for a wide range of positions: Ẩn chi tiết
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MANULIFE (VIETNAM) LIMITED
Địa chỉ: 75 Hoang Van Thai, Tan Phu Ward, District 7, HCMC
Quy mô: 500-999 nhân viên