Senior Applications Specialist

Conduct operation and application training for customers and internal staff

Provide remote and on-site technical and troubleshooting support for customers

Develop, prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers

Prepare training reagents and samples for in-house training and product demonstration

Assist product evaluation/trials/study for key customers and reference sites

Ensure all pending and repeating troubleshooting calls are managed and solved promptly

Ensure all activities are promptly and accurately key-in to PRISMA SERVICE CLARIFY

Update TAS/TASU from GRIPS

Prepare e library CDs from local shared folder (global updated masterlist) for customers without access to internet for e-library automatic downloads

Ensure that our existing customer & new customer base are supported with quality service in a planned and pro-active manner

Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction

Most importantly, you must Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition

You are someone who influences your own development, pursues your interests across functions and geographies, and understands that a job title is not the final definition of who you are, but a starting point

You have Bachelor Degree in Health Science/ Medical Technology/ Laboratory disciplines

You have 3-5 years of clinical laboratory experience

You have good personal computer skills (Microsoft Office Application), good communication skills in English, problem solving skills, training skills

You share our Corporate Values of integrity, courage and passion. You are passionate about improving patients’ lives, have the courage for challenges and have high standard of integrity. These would be the key elements in you that will attract us

The next step is yours. To apply today, click on the “Apply now” button to submit your CV

Roche is an Equal Opportunity Employer.

- Attractive salary and incentive scheme
- Health and accident insurance for employee, spouse and children, 18 annual leave days
- Career development opportunities

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