Senior Analyst – IT Governance & QA

Job purpose:
• As an IT Governance and Quality Assurance senior analyst in Sun Life's IT organization, the incumbent is responsible for supporting Senior Manager of Information Security & IT Governance in setup/monitor a IT governance, process framework, audit coordination activities, and IT Risks management.

Major accountabilities:
• Coordinate the development, implementation and adherence to internal processes that will ensure that long-term sustainability and viability of technology products for the organization
• Implement KPIs and service levels, and ensure performance levels are met or exceeded
• Collaborate with regional teams to implement SDLC and ITSM methodologies/standards
• Prepare metrics and engagement status reports; conducts root cause analysis; performs data analytics and statistical process control;
• Implement and maintain related IT Policies and Procedures for IT Governance Activities. Ensure quality assurance activities on all IT activities meet SLF policy/ standards.
• Main point of contact for internal and external auditors, and ensures monitoring and reporting of remediations
• Identify and manage IT risks, as well as ensure IT risks are tracked and remediated properly
• Coordinate with other IT function to define IT skills and capability requirements and based on that, determine the training needs .
• Support Senior Manager of Information Security & IT governance on another assigned tasks.

Specialized knowledge:
• Strong Project and Time Management skills
• Knowledge of SDLC and ITSM/ ITIL methodologies
• Ability to work well and collaborate with a wide range of team members: technical, business subject matter experts and stakeholders, especially under stress and with changing priorities
• Good audit skills and techniques
• Basic knowledge on computer networks, Windows operating systems, Unix/Linux operating systems
• Have knowledge and background IT
• Skill in problem solving to select, organize and logically process relevant information (verbal, numerical or abstract) to solve a problem
• Interpersonal skills to interact effectively with business contacts (including executives, officials and key staff/consultants) in a businesslike, customer service-oriented manner
• Strong data analysis, visualization and presentation skills

Behavioural Skills:
• Strong communication skills
• Delivery focused
• Client interaction and consulting experience will be preferred
• Flexible and responsive work style
• Strong problem solving and analytical capabilities
• Ability to multi-task and work under pressure
• Experience working remotely with people in different time zones
• Demonstrate international cultural awareness and sensitivity
• Consulting and negotiation skills and experience

Education and experience:
1. Bachelor/ Masters degree in Information Technology/ Computer Sciences or Accounting/Auditing
2. 5+ years of overall IT experience, with 3+ years of experience in project management and ITSM governance/ IT advisory within a technology/IT environment
3. ITIL Certification from an accredited examination institute is a plus
4. Auditing / Consulting background is a plus

- Attractive salary
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably

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