Senior Account Manager

Job Category: Account
Job Level: Middle Level
Reporting To: Business Partner and above

*** Job Summary
- The Senior Account Manager has a key role in maintaining the client’s stability and influences their potential growth.
- The Senior Account Manager is responsible for maintaining strong client relationships and for the output of Ogilvy’s integrated creative activities.
- The Senior Account Manager must use his/her experience and discipline to drive constant improvement. The job scope covers: Client service, development of customer insights based on data, development of communication strategies and campaign plans, supervision of campaign executions, project management, quality controls, and reporting.

*** Main Job Tasks and Responsibilities
Client Management
- Manage and ensure quality of our client services
- Management and handling of key client briefs, projects and requests, including the refinement of the above
- Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
- Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead Account Managers and Account Executives to implement projects smoothly and effectively
- Support line manager in developing initiatives for new business or extending existing business
- Financial control of billings and 3rd party costs
- Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
- Cultivate high-level contacts within business and industry relations
- Lead major offline activities/events and overall quality control


Strategy
- Provide Clients counsel in the development of successful customer management strategies
- Work with team to write/assist in writing communication/PR plans
- Understand industry/market trends and the success factors critical to the organization’s long-term sustainability and competitiveness
- Be able to conduct project planning and reporting, and support line managers with campaign planning as well as strategic annual or quarterly plans
- Modify proposals based on changing business conditions
- Stay up-to-date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications programs
- For certain clients, assist in developing media relations strategy, seeking placements in print, broadcast and online media

Creative Leadership
- Drive the right Client briefs for internal stakeholders, mainly strategy, creative and delivery teams
- Take ownership of the quality of creative responses in conjunction with Associate Creative Director
- Ensure creative team motivation and working processes
- Oversee project briefings (both written & actual briefing) & client approval
- Provide creative judgement

Leadership & People Management
- Develop working relationships with Account Managers and Executives to ensure that once briefed the campaign/project moves forward smoothly
- Be the first stop in resolving problems raised by Account Managers and Executive
- Work with AD/SAD/GAD/BD to project future account team personnel requirements and overcome any existing issues
- Assume responsibility. Proactive and energetic working attitude, and always be positive
- Take responsibility for management and motivation of account team members to allow them to achieve their maximum potential
- Abide by the WPP code of business conduct

- Educational Background: Bachelor Degree with a major in marketing, communications, advertisement, media, digital, public relations, etc.
- 4+ years of experience in communications or related field; industry experience preferred
- Professional writing skills, strong presentation capabilities (proven media relations skills)
- An independent worker that works well on a team and can be proactive and a self-starter
- Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
- Advanced knowledge of working software (Word, Excel, PowerPoint, etc.)

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably

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