SCM Customer Service Team Leader - Ngành Logistics/shipping

- Focus on the key Customer Service Drivers:
+ Easy to Business with;
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Booking with vendors/ shippers
- Planning with vendors/ shippers (Vendor coordination)
- Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution
- Prepares contracts and charge structures in line
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on:
+ Service delivery wins
+ Service failures
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs
- Execute reports assigned by Assistant Manager/Manager
- Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers:
+ Easy to Do Business with
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Ensure service delivery alignment with agreed client SLA’s.

- Have 3 - 5 years of experience in a large Operations / Customer Service teams in the Logistics sector is a plus
- Familiarity with Damco/Maersk Policies and Processes relating to the following is preferred:
+ Customer Service Quality Standards, Quotation Standards and Pricing Policy.
+ Processes relating to credit approval process, invoicing / dunning.
+ Forwarding Products including VAS, Insurance, etc.
+ Trade Lane Management process, including procurement process, allocation management process,
+ Preferred Carriers, and Carrier charge structure.
- Excellent communication skills and the ability to communicate confidently.
- Passion to drive closures & high level customer service orientation.
- Well organized when working under pressure.
- Team player – Works together with others in the business unit to achieve results, fosters teamwork.
- Good at English and Computer skills.

- Attractive Salary & Allowance + 13th Salary + Yearly Performance Bonus
- 24/7 Healthcare Insurance
- Company trip and Team-building activities

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