SCM Customer Service Team Leader
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 114 lượt xem
Ngày cập nhật: 03/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Focus on the key Customer Service Drivers:
+ Easy to Business with;
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Booking with vendors/ shippers
- Planning with vendors/ shippers (Vendor coordination)
- Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution
- Prepares contracts and charge structures in line
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on:
+ Service delivery wins
+ Service failures
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs
- Execute reports assigned by Assistant Manager/Manager
- Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers:
+ Easy to Do Business with
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Ensure service delivery alignment with agreed client SLA’s.
+ Easy to Business with;
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Booking with vendors/ shippers
- Planning with vendors/ shippers (Vendor coordination)
- Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution
- Prepares contracts and charge structures in line
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on:
+ Service delivery wins
+ Service failures
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs
- Execute reports assigned by Assistant Manager/Manager
- Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers:
+ Easy to Do Business with
+ Timely Delivery of Documents;
+ Pro-Active Notification;
+ Exception Management;
+ Efficient claim handling
- Ensure service delivery alignment with agreed client SLA’s.
Yêu cầu ứng viên
Operational knowledge & Customer Service Experience
- Have experience in a large Operations / Customer service teams in the Logistics sector is a plus
- Working knowledge of FACT, MODS
- Familiarity with Damco/Maersk Policies and Processes relating to the following is preferred:
+ Customer Service Quality Standards, Quotation Standards and Pricing Policy
+ Processes relating to credit approval process, invoicing / dunning
+ Forwarding Products including VAS, Insurance, etc.
+ Trade Lane Management process, including procurement process, allocation management process,
+ Preferred Carriers, and Carrier charge structure
Communication Skills
- Excellent communication skills and the ability to communicate confidently
Drive for Results
- Passion to drive closures & high level customer service orientation
- Well organized when working under pressure
- Team player – Works together with others in the business unit to achieve results, fosters teamwork
- Have experience in a large Operations / Customer service teams in the Logistics sector is a plus
- Working knowledge of FACT, MODS
- Familiarity with Damco/Maersk Policies and Processes relating to the following is preferred:
+ Customer Service Quality Standards, Quotation Standards and Pricing Policy
+ Processes relating to credit approval process, invoicing / dunning
+ Forwarding Products including VAS, Insurance, etc.
+ Trade Lane Management process, including procurement process, allocation management process,
+ Preferred Carriers, and Carrier charge structure
Communication Skills
- Excellent communication skills and the ability to communicate confidently
Drive for Results
- Passion to drive closures & high level customer service orientation
- Well organized when working under pressure
- Team player – Works together with others in the business unit to achieve results, fosters teamwork
Quyền lợi được hưởng
- Attractive Salary & Allowance + 13th Salary + Yearly Performance Bonus
- 24/7 Healthcare Insurance
- Company trip and Team-building activities
- 24/7 Healthcare Insurance
- Company trip and Team-building activities
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
MAERSK VIETNAM LTD.
Ho Chi Minh
Người liên hệ: HR Department
Ho Chi Minh
Người liên hệ: HR Department
A.P. Moller - Maersk is an integrated transport and logistics company with multiple brands and is a global leader in container shipping and ports. Including a stand-alone Energy division, the company employs roughly 88,000 employees across operations in 130 countries. As a leader in shipping and global trade, we move ...Chi tiết
A.P. Moller - Maersk is an integrated transport and logistics company with multiple brands and is a global leader in container shipping and ports. Including a stand-alone Energy division, the company employs roughly 88,000 employees across operations in 130 countries. As a leader in shipping and global trade, we move much more than just cargo. We propel ambitions. Combining a global network with extensive expertise, we help companies large and small connect with opportunities around the world and drive their businesses forward. Website: www.maersk.com Ẩn chi tiết
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MAERSK VIETNAM LTD.
Địa chỉ: Ho Chi Minh
Quy mô: 100-499 nhân viên
Việc làm tương tự
SCM Customer Service Team Leader
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ