School Bus Coordinator (Điều Phối Xe Đưa Đón Học Sinh)

The School Bus Coordinator will provide comprehensive operations of the school bus services and actively manage all transportation matters within the Canadian International School System, including serving as liaison with the school bus service provider, Nguyen Trinh Gia.

1. Maintain all high safety standards in conformance with School Safety Policy and Child Protection Policy.
2. Be the primary contact person for school bus drivers and bus monitor; Assist in scheduling bus drivers & monitors; coordinate driver/aide substitutions and/or route modifications.
3. Assist in the administration of the contractual transportation program to meet all the requirements of the daily instructional program and extracurricular activities.
4. Be in charge as a main contact to receive bus services feedbacks and/or complaints from parents/ students and solve problems when appropriate.
5. Act as main liaison with parents for registration, termination of services, bus fees, concerns and special requests.
6. Assist in the design of busing routes w/ maps & lists for various bus routes for school buses to make sure the bus routes are convenient for the bus students.
7. Proactively supervise and update the bus related procedures, processes, policies to facilitate the services.
8. Be available by telephone from 5:30 AM for drivers/monitors needing emergency subs on school days and at hours necessary to accommodate school needs.
9. Inspect and fill out safety reports for all vehicles.
10. Supervise bus loading and unloading at school campus every day in the morning and in the afternoon including bus application follow-up and management.
11. Proactively in charge of training all bus monitors and bus drivers about the customer service, bus applications and enhance the effectiveness of provided services and ensure professionalism while communicating with parents/ students/ staff, etc.
12. Inform and follow up with Nguyen Trinh Gia for arranging/scheduling repairs on vehicles. Scheduling safety inspections four times a year as required by law.
13. Perform other duties as assigned for efficient operation of the transportation office.
14. Other tasks as assigned by School Operations Manager.

Qualifications
● Bachelor’s or higher degree in Operations/ Business Services/ Business Administration/ Economy or related field; experience in education segment would be an advantage.
● At least 3 years’ experience in a role of Customers/Clients/Services delivery; working experience in K-12 international school would be an advantage.

Abilities/Skills
● Fluent in both spoken and written Vietnamese and English
● Highly developed communication, interpersonal and influencing skills and work effectively with individuals and groups (adults/parents).
● Highly skilled in operations to successfully perform the planning, directing, reporting and administrative responsibilities; strong organizational, prioritising, and time management.
● Awareness of commercial sensitivity and demands for confidentiality (in particular, privacy rights and personal information of parents and students).
● Proven results and skills in executing operations activities.
● Shared commitment to safeguarding and promoting the welfare of children and young people.
● Ability to perform multiple high priority tasks in a fast paced highly demanding environment.
● Ability to prepare informative and concise summary reports.
● Ability to work independently as well as promote and participate enthusiastically with various departments across the organisation.
● Ability to remain calm under high pressure.

- December bonus
- Medical check
- Free lunch

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