Scheduling Executive - Hồ Chí Minh

1. Re-enrolment
- Check re-enrolment status weekly;
- Take action promptly

2. Scheduling
- Forecast new classes;
- Schedule classes for the purpose of maximize enrolment and teaching hours;
- Schedule teachers in carry-on classes and level testing;
- Arrange teachers for covering classes, absent Teacher/absent Level Tester when requested;
- Be flexible and adapt the market demand in scheduling to maximize revenue and teaching hours;
- Smart scheduling
- Work closely with AM in order to schedule full-time teachers having enough hours as their contract
- Work closely with CM to get general schedule and pick up classes which depend on the situation of No of teachers at centre

3. Customer Services
- Monitor teachers in their customer care tasks to make sure the services are professional;
- Support in events organized/planned by the company

4. Administration
- During the course: class visit, callings, tests, resources, survey, results, telesales
- Update schedule changes (teachers’ substitution, cancellation…) on ERP Forecast and work closely with AM, CM, FOS to request new teachers on NTRF.
- Confirm ILA teaching schedule to school
- Inform teaches whenever schools have activities or schools want to change schedule

5. Reporting
- Make teachers’ monthly salary;
- Support AM in verifying teachers’ leave requests;
- Calculate teaching hours every month for payment
- Update teachers of any changes about their classes

Qualifications:
 University degree, major in English is preferable
 Experience in working in education, administration and customer services.
 Experience in supervision position

Skills:
 Good leadership and management skills
 Good analysis & problem solving skill
 Be able to well manage and organise the job
 Be careful and details

Language: Good communication skills both in English and Vietnamese

Computer: Good MS Office skills (Word, Excel, Access…)

Other requirements:
 Be able to work on shift
 Be able to travel to another TCs as request
 Works well under pressure and handles stress
 Excellent interpersonal skills and a collaborative working manner
 Well presented
 Enthusiastic, professional and well-organized
 Ability to work independently as well as in a team
 Ability to work under pressure
 Outgoing personality and self motivated.

- 13th payment
- 14 days per year
- Discounted English courses for employee and family

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