Sales Support (Order Admin)

Sales and STS Administration, Vietnam
Tasks:
I) Order Entry:
- Entry orders information, credit and debit note into Salesforce & JDE systems
- Issue 3rd party vendors P.O. & place inter-company order (STOT) for local products by using JDE
- Warranty procedure (SP / SO / IW in zero) in JDE
- Transfer Service Request to engineers in Salesforce after issue contract invoice, change status to NEW/RENEWAL of Service contract by using Salesforces system
- Create customer account, add or transfer assets as necessary
II) Order Admin
- Correspondence with Manufacturing Centre or 3rd party vendors in related to order and shipment status
- Correspondence with Salespeople / Engineers / Partners / Customers relating in related to order compliance, order and shipment status
- Review orders including discount, freight, and order compliance to CPL , etc...
- Follow up the monthly backlog and Net Order Intake (NOI)
- Prepare Sales & Service Contract for Sales & Support team and official documents to customers
- Vendor Form Submission
- LC preparation as necessary
III)Shipping and Logistic
- Prepare full set of shipping document (e.g. Issue Proforma/shipping invoice, packing list, Shipping instruction, Certificate of Quality and quantity, Insurance, Certificate of Origin, non-wooden packing declaration, acceptance report, Delivery note as necessary)
- Liaise with local broker (s) for Import & Export Customs Declaration and support custom liquidation
- Liaise with carriers to trace shipment, ensure compliance of regulations locally
- Consultation of customers regarding insurances, duty & taxes
- Pack and arrange delivery of instruments or spares
- Inventory management of instruments and spares such as inventory adjustment or write off application, local transfer in systems, regular stock take, etc
IV)Office Admin
- Provide all-round administrative and secretarial support to daily operation
- Office management such as maintenance of phone, internet, lighting, air-conditioning, office cleaning etc.
- Purchase office and pantry supplies
- Liaise with landlords as necessary.
- Take part in the renovation project as necessary
V)Others:
- Yearly audit support
- Coordinate with Finance and Salesman to follow up pending payment
- Backup for another administrator when holiday/ sick absences
- Local Sales support as necessary
- Perform ad hoc assignment as necessary

- Professional Experiences: A minimum of 3 years' full set of Shipping and Import and Export declaration is necessary
- Customer Service (advantage)
- Languages: Standard level of English, Chinese (Mandarin) is an advantage
- Skills: International Trade term, Import & Export declaration, Letter of Credit (advantage), Computer literate, ERP/ CRM System (advantage)
- Personalities: Supportive, organize and efficient, eager to learn, good interpersonal skill and can work independently

- Elite Health Insurance Plan
- 18 days full paid annual leave per year
- Training Opportunities, Team Activities

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