Sales Support

JOB PURPOSE: Deliver a range of operational support services to enable functions such as sales or customer service to operate effectively. They will operate within specific processes and procedures and will be fairly closely supervised. Roles at this level undertake administrative processes in accordance with clear instructions. Interaction with others is based on the requirement to provide and act upon routine requests for information.

• Undertake administrative duties in accordance with established processes including data input, dispatch of invoices and processing & tracking payments
• Keep and update mail and correspondence, both incoming and outgoing
• Maintain existing databases to store files and data, etc; in specified formats
• Photocopy, file and distribute records or documents (delivery note, invoice, packing list, certificates of quality, certificate of origin, B/L...)
• May receive visitors and provide/request basic information in person and by telephone in a courteous and appropriate manner, to promote a positive image of the department and the company
• Receive and transmit telephone messages as directed
• Respond to customer’s enquiries in accordance with standard instructions in order to resolve the issue, escalating where necessary
Details of task may including but not limited to:
• Receive customers' inquiry, configure new products in SAP and maintain material master data
• Check production lead time with planning for in house produced products
• Do sourcing for imported goods from oversea branch offices and plants (for the best price, the lowest landed costs and the shortest lead time)
• Receive customers' purchase orders, check data accuracy and upload into SAP, then send sales order confirmation to customers
• Release purchase orders for imported products and track assembly status
• Send shipping schedule to planning every week, push production and arrange delivery with warehouse
• Provide documentations of goods for customers (delivery note, invoice, packing list, certificates of quality, certificate of origin, B/L...)
• Track customers’ payments
• Follow up contracts with customers (only for OEM customers)
• After sales service (provide spare parts, receive and resolve customer complaints, ..)

Prepare weekly/monthly report of domestic sales to GD/ sales manager

Specialized and Technical Knowledges

- University degree
- English proficiency
- SAP/Microsoft office
- Training- accreditation where required
- Relevant systems and process knowledge
- Ability to build rapport with clients/customers over the telephone
- Numerical awareness
- Methodical

- 13 month salary, Performance Bonus in accordance with Company Policy
- Social insurance, health insurance, unemployment insurance . 24/24 private health insurance
- Company shuttle bus from Hcm & vice versa. Training & development opportunities

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