Sales Support

1. Subject To: – Sales Supports function

Corporate Unit: cargo-partner Vietnam
Location: Ha Noi
Reporting to: Head of Sales Vietnam

2. Job Description
- Assist sales team with preparation of quotation and rate request
- Follow up on client’s interactions.
- Source new sales opportunities or secure clients visits through inbound lead follow-up and outbound cold calls and emails
- Prepare SOP for internal process & clients
- Take ownership of complaint and queries of the clients and proactively following through to resolution
- Assist the Management and Team Manager with any sales-related task if required.
- Work with operational and functional groups to deliver value to the clients

3. Requirements
• University degree or equivalent with major in business administration/Freight/ Forwarder
• Min 3 years experience in freight forwarding industries & experience working in MNCs will be an added advantage
• Knowledge of both Air & Sea Cargo are preferred
• Knowledge of customer service principles and practices
• Knowledge of Inco-term, Customs and Carriers procedure
• Proficient in MS office (excel/powerpoint)
• Good English communication/ reading/ writing
• Chinese speaking is an advantage
• Self-confident, active and responsible
• Adaptability and flexibility, multi-tasking skills
• Self-driven, good attitude, integrity and resourceful
• Client focus
• Strong interpersonal and communication skills
• Good problem solving and abiltity to anticipate coming situations

- In accordance to Company's Policy

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