Sales Support & Admin Staff - HCMC / Hanoi

To provide sales support and assist sales teams during sales process
To check compleness of credit cards/ loan applications.
To make effective sales referrals to sales teams when access customer needs
Assist multiple production support functions to aid partners in fulfilling sales requirements
Resolve basic to moderately complex sales issues based on practice and precedence
Monitor controls based on regulatory and reporting requirements
Delivery and administration of access media and sales tools and assist in the overflow of digital
self-service media
Aid in the customer service process to ensure the quality of customer service
Manage the safekeeping and control of files during operation hours
Recommend new options to enhance productivity in accordance with established guidelines
Appropriately assess risk when business decisions are made, demonstrating particular
consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by
driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound
ethical judgment regarding personal behavior, conduct and business practices, and escalating,
managing and reporting control issues with transparency.

• University Degree
• Over one year of sales support and cashier or other money handling experience in banking/finance
service fields desired
• Must be detail orientated, accurate and thorough when performing operational tasks
• Able to complete external, internal reports and customer transactions in a timely and quality manner
• Must demonstrate solid qualitative/quantitative and problem solving skills
• Drive to initiate and support quality initiatives of reducing transaction defects and cycle time
• Self-motivated contributor with high degree of integrity and the ability to handle complex and multiple
priorities
• Able to spot cross sell opportunity and make sales referrals to sales teams
• Proficient in MS Office
• Good communication skills in English and Vietnamese. Fluency in another foreign language is a plus
• Responsible, organized, and good interpersonal skill

- Premium Healthcare plan
- Training & development program
- Professional and active working environment

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