Sales Supervisor

Purpose and Objective of this position:
Assist the Sales Manager in ensuring that the staff provide outstanding customer service and create a memorable shopping experience for all customers. Lead by example. Oversee assigned department/category in partnership with Sales Manager in order to maximize sales potential. Train and develop staff. Maintain store appearance, and control expenses and shortages. Handle all customer issues through resolution.

Essential Job Duties and Responsibilities:
• Ensure customer service is the top priority. Handle all customer issues through resolution.
• Maximize sales volume of assigned department/category and total store.
• Ensure adequate floor coverage and effectively supervise that sales floor to ensure customer / associate awareness at all times.
• Maintain visual presentation standards in accordance with brand/vendor/company presentation guidelines.
• Assist in training and developing Sales Associates.
• Develop proficiency in all operational policies and procedures.
• Manage time and prioritize tasks.
• Lead by example.
• Ensure stock integrity and assist with replenishment as needed.
• Ensure the accuracy of POS transactions and assist staff as needed. Enforce all cash handling procedures.
• Oversee Cashroom/Vault operations.
• Partner with DIA officials, airport police, and TSA to ensure the safety and security of the airport premises and adherence to all regulations.

Other Job Functions or Accountabilities:
• Assist in merchandise inventories as applicable.
• Assist in proper handling of merchandise including maintenance of visual merchandising guidelines.
• Assist in periodic floor re-sets.
• Assist Managers as needed to ensure consistent execution of store objectives.

Knowledge, Skills and Abilities Required:
- Educational Requirements: University/College graduate or equivalent; must have basic math skills
- Work Experience: Previous supervisory experience in a retail, customer service, hospitality services, or luxury
brand boutique environment preferred
- Equipment/Tools: POS terminal, computer, office equipment
- Licenses Required: Health certificate clearance
- Critical Skills: Multilingual speaking ability in Japanese, Mandarin, Korean, or Russian preferred

Other Qualifications:
• Ability to lift up to 30 lbs.
• Flexible to work hours as required by the business.

Physical and Mental Ability:
% of Time
20 Reading written sources of information, i.e. read reports, procedural documents, reference materials.
60 Hearing from verbal or auditory sources, e.g. interview, group meetings, telephones.
60 Talking: oral communication, e.g. answer phone, receive visitors.
40 Digital dexterity, e.g. using cash register or computer keyboard.
50 Make minor decision requiring limited judgment, e.g. task sequencing, filing, and sorting mail.
50 Make general decisions in the absence of specific directions, e.g. designing, planning work.
20 Perform activities requiring sustained concentration, e.g. designing, planning work.
10 Reach
10 Grasp
5 Kneel
5 Squat/Bend
5 Climb
5 Push/Pull
95 Stand
5 Sit
10 Lift/Carry: up to 30 lbs.
50 Walk


Working Conditions/Environment:
- Airport retail environment. Requires standing throughout working shift and proactive interaction with customers and staff.

- In accordance with Company Policy

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